Job Description
Parts Manager
Mercedes Benz, Coldstream
Salary up to £30,000. OTE up to £42,000
Colleague Benefits
* Enjoy your birthday off on us every year!
* Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
* Industry leading training and development opportunities.
* Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
* Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
* YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
* Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
* Up to 5 study days off per annum, plus time off for any exams.
Role Overview
Sales & Budget Planning: Develop and agree on annual sales, operating plans, and budgets, covering long-term, medium-term, and short-term objectives, ensuring alignment with organisational goals.
Resource & Headcount Management: Create and maintain headcount and resource plans to efficiently achieve objectives, ensuring recruitment aligns with current policies and procedures.
Customer Service & Complaint Resolution: Address customer complaints and parts enquiries quickly and courteously, ensuring efficient record-keeping for review and resolution.
Financial & Operational Control: Monitor profitability, productivity, and efficiency using monthly accounts, and ensure timely operation of administrative systems including stock orders, invoicing, and stock control.
Team Development & Training: Conduct annual appraisals, agree on training plans, and support the development of Parts colleagues, maintaining high standards in reception and part display.