AV/VC Engineer - Audio Visual systems - Video Conferencing - Poly Studio - NEAT
* Location - Birmingham
* Day Rate - £350 per day Inside IR35
* Working Situation - On-site (5x per week)
* Contract - 9 Months
Overview
Responsible for management and support of Audio/Visual systems in Meeting Rooms including monitoring, fault diagnosis/resolution, implementation, integration, commissioning and testing.
Key Responsibilities
* Key role within the AV/VC Product Team in the management and support of the AV Equipment within Meeting Rooms.
* Daily proactive monitoring/maintenance of AV systems in meeting rooms to ensure functioning correctly.
* Management and end to end ownership of raised support tickets in Remedy
* Provide 1st and 2nd line technical support for Audio/Video conferencing issues
* Manage RMA process with suppliers for faulty/warranty AV equipment.
* Maintain and manage AV estate equipment/spares across the sites.
* Implement room moves/changes including decommission/redeployment of AV Systems.
Key Skills/Experience
* Experience assisting with the design, delivery or support of technical systems and infrastructure within a technology environment.
* Experience of AV systems configuration, installation and certification for enterprise use including but not limited to:
o Poly Studio X and NEAT codecs and accessories, Logitech Tap,
o Poly Lens, Neat Pulse, Logi Sync, Teams Admin Centre/Pro Portal.
o Remedy/Service Now.
* Experience and understanding of networking protocols for connected AV equipment and systems.
* Understanding of new and emerging technologies and how these may be applied within AV technology projects and products.
* Awareness of translating project, user and product requirements into implemented technical solutions.
* Manage adhoc AV Project installations under the guidance of the Unified Comms Product Managers.