Position:
Operations & Order Processing Coordinator
Location:
Wrotham Heat, Kent, UK
Company:
Orchard Place Packers
About Us
We specialise in multi-format packing & supply-chain services. Our 40 years of first-class service to the industry have taught us that there's an art to packing fresh produce. We understand exactly what fresh produce needs to keep it protected, fresh and in top condition all the way from the orchard or the field to the hands of the consumer.
Job Summary
We are seeking a detail-oriented and proactive Operations & Order Processing Coordinator to manage and support daily order processing, stock allocation, supplier coordination, and system updates. This role is essential in ensuring smooth operations across sales, purchasing, logistics, and inventory management, with a strong focus on communication and accuracy. Shift pattern is five on two off (Mon-Fri).
Key Responsibilities
Sales & Order Management
* Process daily sales orders and assist with order-related queries.
* Resolve order import issues promptly to ensure smooth workflow.
* Invoice Booths weekly via the TrueCommerce portal, ensuring all orders are received and shortages are addressed.
Stock Allocation & Planning
* Allocate stock efficiently for all customers and orders.
* Coordinate Global packing plans with internal packhouse teams and external partners.
* Update grape and topfruit trackers weekly and manage pear orders and other topfruit requirements.
Purchasing & Inventory
* Record all arrivals into Prophet system via purchase orders.
* Amend purchase orders daily to reflect changes in varieties or products.
* Manage buy-ins and storage for Global and Good Produce.
* Request updated arrival information from suppliers regularly.
Warehouse & Logistics Support
* Assist warehouse team with daily arrival planning meetings.
* Request PODs from transport providers when shortages are reported.
* Support tray management, including de-hire, ordering, and handling rejections.
System Administration
* Add new product numbers, varieties, and suppliers to Prophet.
* Update Global Load Board daily with new arrivals (excluding PAS).
Reporting & Documentation
* Create credit notes for returned goods or order shortages.
* Submit weekly British Apple tonnage reports (AGPO/Scripps/Blakemore).
* Maintain Fruit Forever Citrus HI Tracker with weekly sales data.
* Update Plastic Tax sheet quarterly with new suppliers and packaging details.
Skills & Qualifications
* Strong attention to detail and organisational skills.
* Proficient in using ERP systems (e.g., Prophet) and portals (e.g., TrueCommerce).
* Excellent communication skills for internal and external coordination.
* Ability to manage multiple tasks and prioritise effectively.
* Experience in supply chain, logistics, or order processing is preferred.
How to apply
* Please send your CV to