About Us:
We are an established Chinese takeaway known for our authentic flavours and excellent customer service. We're looking for a friendly, reliable, and hardworking Front of House Team Member to join our team and help us deliver a great dining and takeaway experience.
Duties will include, but are not limited to:
Provide excellent customer service in person and over the phone
Handle cashier duties, including taking payments accurately and efficiently
Manage online orders through platforms such as Uber Eats, Just Eat, and others
Assist with food preparation tasks such as packing takeaway orders
Answer telephone calls and handle customer enquiries
Gain knowledge of our menu items to answer customer questions and make recommendations
Maintain cleanliness, organisation, and presentation of the front of house area
Support the kitchen and management team as required
Requirements:
Previous experience in hospitality, restaurants, or customer service is an advantage (but not essential)
Strong communication skills in English; Cantonese-speaking is a strong plus (Mandarin is also an advantage)
Comfortable working in a fast-paced environment
Friendly, approachable, and team-oriented attitude
Basic numeracy skills for handling cash and POS systems
Flexibility to work evenings, weekends, and busy periods
Hours:
35 hours per week
6 days a week with Tuesdays off
Monday, Wednesday, Thursday 4pm - 9:30pm
Friday, Saturday 4pm - 10pm
What We Offer:
Free staff meals on duty
A supportive team environment
If you are passionate about providing outstanding service in the hospitality industry, we encourage you to apply for this exciting opportunity as Front of House Staff
Job Type: Full-time
Pay: From £13.00 per hour
Benefits:
* Discounted or free food
Work Location: In person