About us We are The Very Group and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We’re just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging and wellbeing. About the role. To provide actionable insights through data analysis that drive decision-making and improve performance within the Customer Care function. This role is ideal for a graduate with a numerate degree who is passionate about data and eager to develop their career in analytics. Key Responsibilities Collect, analyse, and interpret large datasets to identify trends and opportunities. Develop and maintain dashboards and reports to monitor KPIs. Collaborate with cross-functional teams to deliver data-driven solutions to business challenges. Assist in building predictive models and conducting statistical analyses. Present findings and recommendations clearly to stakeholders. Continuously improve analytical processes and methodologies. Stay informed on industry trends and best practices in data analytics. Skills & Competencies Strong analytical and problem-solving skills with attention to detail. Proficiency in Microsoft Excel; familiarity with SQL, Python, or R desirable. Excellent communication skills for translating complex data into clear insights. Proactive, curious, and adaptable mindset. Strong organisational skills with ability to manage multiple priorities. Qualifications & Experience A numerate degree (e.g., Mathematics, Statistics, Economics, Data Science, Computer Science). Basic programming knowledge (SQL, Python, or R preferred). Previous experience in analytics (internship or academic projects) advantageous but not essential. Some of our benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £250 flexible benefits allowance to suit your needs 27 days holiday bank holidays LinkedIn Learning access Bonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site How to apply Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions. What happens next? Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two-stage interview process for this position: First Stage - An informal 30 minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have. Second Stage - A 1 hour face to face formal task based interview where you can also expect both competency and technical questions. As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Equal opportunities We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.