Join to apply for the Senior Service Designer role at Tesco.
As a Service Designer at the UK’s largest supermarket,
you’ll develop services and processes serving millions of people across
different user groups (customers, users, colleagues, suppliers).
We seek someone who thrives in ambiguity—a system thinker
who can confidently aggregate evidence, visualise complexity, and facilitate
multidisciplinary collaboration based on measurable outcomes. Someone who can
think and act strategically, not only in terms of speed and efficiency but also
scale and impact!
Our team is a small, centralised unit working across five
vertical UX and research teams. When not directly involved in projects, we
support these teams operating like a mini-internal agency, up-skilling,
consulting, providing strategic support or simply helping to understand what to
do next.
Regardless of the scope and size of the projects, our core
purpose is to serve our customers, communities, and planet a little better
every day!
Here’s a taste of what you can expect.
You’ll join a business that values your expertise,
experience and insight. That nurtures your personal and career growth, with
opportunities for every stage of your journey. You’ll be a crucial part of a
dedicated team of individuals from a diverse group of backgrounds who share
your determination and motivation. You'll enjoy a hybrid role that builds the
perfect work/life balance, allowing you to be yourself both professionally and
personally. And a benefits package that’s more than competitive.
About the role
As a Service Designer at the UK’s largest supermarket,
you’ll develop services and processes serving millions of people across
different user groups (customers, users, colleagues, suppliers).
We seek someone who thrives in ambiguity—a system thinker
who can confidently aggregate evidence, visualise complexity, and facilitate
multidisciplinary collaboration based on measurable outcomes. Someone who can
think and act strategically, not only in terms of speed and efficiency but also
scale and impact!
Our team is a small, centralised unit working across five
vertical UX and research teams. When not directly involved in projects, we
support these teams operating like a mini-internal agency, up-skilling,
consulting, providing strategic support or simply helping to understand what to
do next.
Regardless of the scope and size of the projects, our core
purpose is to serve our customers, communities, and planet a little better
every day!
Here’s a taste of what you can expect.
You’ll join a business that values your expertise,
experience and insight. That nurtures your personal and career growth, with
opportunities for every stage of your journey. You’ll be a crucial part of a
dedicated team of individuals from a diverse group of backgrounds who share
your determination and motivation. You'll enjoy a hybrid role that builds the
perfect work/life balance, allowing you to be yourself both professionally and
personally. And a benefits package that’s more than competitive.
You will be responsible for
* Your
remit will primarily focus on initiatives impacting different product
areas.
* It
might seem obvious, but in our world, this means connecting the dots
between many teams working simultaneously on the same business objective.
* You
will work primarily with designers, researchers and product managers from
customer and online teams as well as from store and fulfilment operations,
to surface opportunities for efficient and high-quality service
improvements for store customers, online users, head office colleagues,
store colleagues, and suppliers.
* You
will facilitate conversations that lead to critical strategic decisions.
Your role will be to ensure that these decisions are based on proven
evidence and understand how they impact other teams and the overall
customer experience.
* You
will help set design direction and embed design standards within teams.
* You
will promote the design approach throughout the business and play a role
in improving its strategic influence.
You will need
* Roughly
5-10 years' experience; contributed to ship multiple products and
services.
* Design
and run workshops to map current and future state services and systems.
* Master
mapping techniques to synthesise complexity without losing crucial
details.
* Help
teams lead and visualise outcomes and prioritise work based on agreed-upon
minimum viable product.
* Research
with a variety of user groups and collaborators
* Be
capable of listening, learning, and understanding the needs of technical
and business collaborators.
* Foster
agreement among collaborators focusing on business and customer outcomes.
* Expertly
present your work through impactful verbal, written and visual
communication.
* Look
beyond individual touch-points and focus on the entire user experience.
* Align
it with organisational goals and communicate how your activities
contribute to meeting them.
* Be
able to balance creativity and practicality. Explore innovative solutions
while ensuring feasibility and sustainability.
* Be
at ease in a sophisticated and multifaceted organisational environment.
* Be
able to have difficult conversations with people at different levels of
seniority.
* Take
ownership for decisions characterised by medium levels of risk and
complexity and make recommendations as risk and complexity increase.
* Beyond
mentoring - coaching and growing talent in their team.
* Crafting
work processes of the team within their own domain - through strategy,
empathy and compassion.
* Actively
contribute to the team's knowledge and growth.
* Work
collaboratively in a group, actively networking with others.
Whats in it for you? We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click here to find out more!
About Us
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.
At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.
We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Design, Art/Creative, and Information Technology
* Industries
Retail
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