The role of the Paediatric Booking Officer will be required to provide efficient and effective administrative and booking duties for Yeovil District Hospital and Musgrove Park Hospital and wider staff, based at Paediatric Outpatients Yeovil District Hospital.
The team member will also provide reception to Paediatric Outpatients. The post requires flexibility and the ability to provide a wide range of administrative skills using multiple hospital systems.
Main duties of the job
Deal with day to day correspondence, provide a booking service to patients and other parties in a friendly and professional manner.
Receive telephone calls, accepting messages on behalf of team members and taking appropriate action where necessary.
Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.
Process referrals and arrange appropriate outpatient appointments.
Participate in team and Trust meetings as requested.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
* Flexible working options to help you balance work and life
* NHS pension scheme for long-term financial security
* Generous annual leave allowance to recharge and relax
* A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Job responsibilities
Please see attached Job Description and Person Specification for further details of duties and responsibilities.
Please note this role is based at Paediatric Outpatients Yeovil District Hospital
The shift pattern is Wednesday 8.30am -- 1pm, Thursday 8.30am -- 4.30pm, Friday 8.30am -- 4pm
Qualifications
* 5 GCSEs or equivalent qualifications including English Language Grade A - C. NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.
Experience
* Proven experience of providing customer focussed service. Proven experience in an administrative role. Proficient IT skills including keyboard skills and experience of Microsoft packages. Proven experience of effective communication including with distressed, anxious or angry individuals and able to elevate where appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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