Job Role: Administrator
Equivalent NHS Band: Band 3 Location: Oakhill Secure Training Centre (STC) Hours: Full Time (on-site) Pay Rate: £23,900 per annum
Please note: This is an administrative role and not a clinical support or healthcare assistant position.
About Us
DrPA has been operating in secure environments since 2014, providing General Practitioner services. We are now expanding to deliver a complete healthcare service at Oakhill STC on behalf of NHS England. This will be delivered directly or through a range of specialist partners who are experts in their field.
We deliver our services based on our ethos of CARE:
Compassionate care that is trauma informed and supportive
Assurance that care is evidence-based and demonstrates high-quality outcome
Respectful of peoples cultural and religious beliefs
Equitable care that is in line with community services
The Healthcare Team at Oakhill STC
The Healthcare Department is a small and close-knit team providing a broad range of services to meet the needs of a young population. These include primary care, mental health, substance misuse, pharmacy, GP, psychiatry, psychology, and administration. There is also an onsite dentistry service.
Working in secure settings challenges you to think on your feet, adapt quickly, and grow personally and professionally. If youre ready for a role that sharpens your skills, teaches you something new every day, and keeps you at the heart of an evolving environmentthis could be the opportunity you've been waiting for.
About Oakhill STC
Oakhill STC is a secure facility for up to 80 male and female young people aged 1218. Young people have access to a fully equipped education centre offering a full timetabled curriculum, specialist support services, healthcare provision, and a range of extra-curricular activities.
Job Summary
Join an exciting and growing service at Oakhill STC focused on improving young people's well-being. As an Administrator, you will provide a wide range of administrative support to the healthcare department.
Duties will vary depending on departmental priorities and may include processing referrals, making appointments, answering calls, updating our clinical system (SystmOne), preparing for or minuting meetings, ordering supplies, filing, photocopying, and more.
Duties Support the healthcare team in delivering a high-quality service, including:
Making patient appointments, ensuring clinic lists are accurate and young people are informed
Processing referrals to hospitals or external services and following up to ensure progress
Updating SystmOne patient records (training provided), including scanning and coding documents
Update and maintain department databases (e.g., optician, dentist, admissions)
Arrange meetings: invite attendees, prepare agendas, organise documents, and take minutes/actions (training provided)
Provide day-to-day administrative support to the Practice Manager, Head of Healthcare, and clinical leads
Manage archiving tasks, including sending and receiving written notes
Prepare reference books for nursing staff (e.g., shift planners, tick sheets)
Place orders with suppliers and maintain adequate stock levels
Answer telephone calls professionally and ensure messages/actions are accurately followed up
Support visitors and contractors, including:
Booking gate passes where required
Escorting visitors/contractors to and from the healthcare department as needed
Essential Skills & Experience Previous experience in an administration role
Well-organised and methodical approach to work
Good communication skillsboth professional and friendly
Ability to work independently but seek support when needed
Ability to multitask and prioritise workload effectively
Strong IT skills (SystmOne training provided)
Excellent time management and ability to meet deadlines
Proven track record of delivering accurate, high-quality work
General Information
The post holder may occasionally be required to undertake additional duties appropriate to the role. This job description is subject to regular review and may be amended as necessary.
Disclosure and Barring Service Check
This post is exempt from the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service (DBS) check will be required.
Applicants must have been living in the UK for at least the past 5 years, with no more than a 28-day period outside the UK and no unexplained gaps in employment.
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