Summary INTERNAL APPLICANTS ONLY PLEASE We're looking for a Senior Visitor Experience Officer to join our team at Bath Assembly Rooms. If you love engaging with visitors and bringing history to life through inspiring events, then we'd love to hear from you. If you have any questions about the role please contact the Property Operations Manager, Hazel Hatton on hazel.hattonnationaltrust.org.uk Interviews will take place in Friday 10th May. We could accommodate in person, or virtual interviews. What it's like to work hereIt's an exciting time to join the team at Bath Assembly Rooms. This beautiful Grade 1 listed building, known for music, parties, dancing and entertainment during Bath's Georgian heyday, has been owned by the National Trust since 1931, but we became responsible for managing its operation for the first time in March 2023. Our project team are working to develop a new visitor experience to interpret this important building, alongside a programme of community engagement and participation. You'll be joining the property team at a period of significant change, building upon a new, successful visitor operation in this fascinating building. You'll work closely with the Senior Volunteering and Community Officer and report to the Property Operations Manager. Bath Assembly Rooms sits within the National Trust Bath portfolio which also includes Dyrham Park, Prior Park Landscape Garden, Bath Skyline and Bathampton Meadows. What you'll be doingAs part of the property team, you'll be helping to manage the new visitor operation by leading for a culture of welcome, high standards of presentation and great customer service. We want everyone to feel welcome and enjoy access to Bath Assembly Rooms and, to achieve this, we need to reach new audiences and volunteers in ways that are meaningful and relevant to them. For the rest of 2024 we are operating Bath Assembly Rooms for 'meanwhile' uses as we develop and deliver our plans for the future visitor attraction. You'll support the active use of the building throughout this period including delivering a programme of guided tours of the building, facilitating access for community engagement, venue hire, and working with our partners in event planning and delivery. You'll be involved in the recruitment, management, supervision and training of a team of staff and volunteers. You'll form part of our duty management rota and will be required to work some evenings and weekends. Who we're looking for This job is all about providing a service. To be fantastic in this role, you'll need to; Experience of delivering inspirational engagement activities Have good people skills, enabling good working relationships with those in your team and across the property Understanding of how to interpret significant collections to varied audiences. Excellent organisational skills, and the ability to time manage projects successfully Have good interpersonal skills, able to deal with visitors in a variety of situations Have a flexible customer focused approach with experience in delivering high standards of customer service Experience of working with and supervising volunteers The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.