As our private care service evolves and our business grows, MyLife Homecare Edinburgh are looking for a dynamic, driven, and motivated individual with a proven track record in managing or supervising the delivery of high-quality services within the Health and Social Care sector to join our team as Service Manager. MyLife currently provides specialist care at home for private and local authority clients, including overnight and live-in services.
The successful candidate will meet the registration and qualification requirements laid down by the Care Inspectorate and the Scottish Social Services Council and demonstrate their commitment to continuous personal and professional development.
This is an ideal opportunity to become part of a progressive, supportive, and quality oriented organisation and to take an active role in shaping the services MyLife Homecare provides to its clients.
THE ROLE
* Provide forward-thinking leadership, management and the highest level of support to all staff in the My Life service, to ensure the very best outcomes for our service users and clients.
* Work with Business Development Manager and Operations Support Manager to convert new private leads and enquiries into clients.
* Manage a robust customer services function to ensure maximum client retention and satisfaction.
* Ability to take ownership of achieving the highest levels of compliance with regard to regulations, laws, quality standards & policies set out by the Care Inspectorate
* Take ownership of quality assurance processes, supporting the team to perform regular Spot-checks, 1-to-1 Supervisions, Care Reviews, Internal Audits and Annual Surveys
* Continually review and improve processes to ensure the most effective and efficient service is being delivered to our service users and clients
* Report to the Operations Director with regular performance and progress reports
THE SUCCESSFUL CANDIDATE
* Highly motivated, ambitious, and passionate about providing high quality care services
* Minimum 5 years' experience in the care sector essential
* Minimum SVQ4 qualification essential
* Previous experience as a Registered Manager or Team Leader in a Health & Social Care setting
* Proven ability to manage and maintain a dynamic & excellent quality care service
* Excellent people management and communication skills
* Exceptional leadership and team working skills
SCHEDULE
* Job Type: Full-time, Permanent
* Day Shift
* Monday to Friday
* On Call (management of weekend rota)
* Work Location: In person at MyLife office, 3
rd
Floor, Sugar Bond, Edinburgh
WHAT WE CAN OFFER YOU
* Highly competitive salary
* Company pension scheme
* 28 days annual leave per annum
* Opportunities for ongoing training & development
* Regular working hours
Benefits:
* Company pension
* On-site parking
* Referral programme