Bracknell - England - United Kingdom of Great Britain and Northern Ireland
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for an
Afternoon Receptionist
Purpose of the job
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. The role of Afternoon receptionist is key to the site operation, being one of the main points of contact for client queries. The role holder is responsible for customer interaction and front of house duties for the client corporate head office, including covering post room duties at times. The role assists the FM team with administration tasks and provides excellent customer first service using HOST principles at all times.
We are HostDesigned to complement CBRE's occupier and landlord service offerings, the Host mission is to create and support technology-enabled services that increase individual well-being, personal productivity and organizational effectiveness. Put simply: our goal is to help people work smarter and delight in doing it.
Responsibilities And Daily Activities
* Actively demonstrate strong Host values, with a customer delight mindset during all tasks.
* Be a professional, well-presented corporate receptionist (corporate uniform clothing provided from a catalogue).
* Welcoming staff and visitors to the site, issuing of badges and passes where needed.
* Excellent communication skills – verbal, written and computer literate.
* Organised, self motivated, welcoming personality.
* Respond to client requests by raising the reactive tickets via electronic Engineering Service Requests in line with SLA's/KPI's.
* Excellent Microsoft office skills to assist with administration tasks,
* Creating Powerpoint slide decks for meetings; uploading PDFs to digital signage.
* Booking meeting rooms, ordering hospitality, answering the phone and email enquiries.
* Scanning mail and forwarding to relevant parties.
* Arranging couriers and taxi's for the client and visitors.
* Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
* Follow required emergency procedures as documented and to respond accordingly during emergency situations.
* Report all hazards, accidents, occupational illnesses and emergencies.
* Assist visitors and clients in using meeting room AV systems.
* Raising client purchase orders and goods receipting upon request.
* Ordering stationery and supplies via online system.
* Host community event set up and support including decorating reception when required.
* To be self-motivated and proactively seek out work.
* Assist sub-contractors sign in procedures, and ensure they conform to site requirements and CBRE procedures.
* Assist with scanning paperwork to logbooks.
* This is a 5 days in the office afternoon receptionist role, working pm Mon-Fri
* Ability to cover morning reception in staff absence for annual leave and illness.
Qualifications And Skills
* Minimum 5 at GCSE English Language.
* Computer literate in all MS office applications
* Advanced Outlook and Powerpoint skills
* Excellent spoken and written English
* Answering phone and emails professionally
* Excellent written and verbal communication skills
* IT skills including MS Office
* Experience in customer service role
* Ability to work on own initiative as well as part of an integrated site team.
* Ability to prioritise workload to effectively
* Maintain a customer delight mindset.
* Willingness to assist FM team as needed.
* Customer service orientated
* Self-motivated with a 'can do' attitude
* Professional presentation
* Microsoft Office computer and admin skills
About CBRE Global Workplace Solutions
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Service line:
GWS Segment