3rd line Support Engineer | Azure | O365 | Networking | Cloud-First 3rd Line Escalation | ERP Support | BAU Excellence | Team Culture | Bristol-Based SR2 is working with a long-term client undergoing a strategic transformation towards a cloud-first model. We're hiring a 3rd line Support Engineer to serve as a technical escalation point, working closely with two junior engineers to ensure smooth day-to-day operations across IT infrastructure and enterprise systems. This is a hands-on support role — perfect for someone who enjoys solving problems, mentoring others, and being the calm in the chaos. Culture fit is everything here: they’re after a team player who can support, guide, and collaborate. Key Responsibilities: Act as the 3rd line escalation point across networking, Azure, O365, and infrastructure issues Collaborate with junior permanent engineers Support BAU activities across cloud infrastructure and on-prem networking systems Troubleshoot and maintain enterprise tooling, with potential exposure to NetSuite ERP Assist in the transition toward a modern, cloud-first operating model Identify and resolve issues proactively across the IT stack — endpoint, access, network, cloud Maintain docume Team-oriented and culturally aware — you’ll be part of a tight-knit group Adaptable, proactive, and solutions-focused Based within commutable distance to Bristol (on-site 2 days/week) ...