Job summary
A fantastic opportunity for a Patient Co-ordinator to join our Reception Team has arisen
We are looking for a highly motivated, enthusiastic, friendly and organised Patient Co-ordinator. As the first point of contact for our patients, you will play a key role in delivering excellent service and supporting the smooth running of the practice. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Looking for:
Full Time -37.5 hours weekly (Salary £24,180)
or Part Time - 30 hours weekly. Salary £19,344)
Start Date to be confirmed : As soon as possible.
Monday - Friday shift pattern of mix 9am-5pm, 8am-4pm and 10.30am-6.30pm, very occasionally Thursday 6.30-8pm to cover late night.
Main duties of the job
To provide a friendly and welcoming reception service to all patients, staff and visitors to the Health Centre and to deal with all enquiries/tasks in a competent and thorough manner.
Lots of attractive benefits from Firsway;
25 Days holiday allowance plus bank holidays off, an extra 2 days for 2 year service, an extra 3 days for 5 year service.
Salary increases after service.
Birthday Day off
Vouchers for recognition of service
Staff Employee of the Month
Blue Light Discount service
Free Flu Vaccinations
Free onsite staff car park
Summer and Christmas Events
Monthly closures for Training
Monthly 1:1 with your line manager
About us
We are a large practice with a patient list size of circa 15,400. We are a Partnership of 6, with 9 Salaried GPs, a nursing team of 5, an experienced managerial team of 7 (Business and Finance Manager, Deputy Practice Manager, Patient Services Managers, Medicines Managers) and a friendly group of administrative and reception staff. We are a training as well as a learning practice and regularly have 6 Specialist Trainees, a Foundation Year 2 doctor and undergraduate students based here. We also offer learning opportunities to other grades and have a large apprenticeship programme operating for clinical, managerial and administrative staff. We are active in our local, supportive, Primary Care Network and have excellent relationships with external stakeholders.
We have a strong culture of patient safety, high quality and empathy. Our Mission Statement reflects our values as a Practice with patients being at the heart of all of our activities.
Duties
Answering telephone calls in a very busy environment
Greeting patients and visitors to the Health Centre in a polite and courteous manner
Dealing with all requests from patients, staff and health care professionals
To be able to use the appointment systems (EMIS, Patient Triage, AccuRx, Docman10, TeamNet) confidently and to book, cancel and re-schedule appointments
Updating patient details on the clinical system
Making sure the appointment system runs smoothly
Chasing, when necessary. Follow-up appointments with patients for local hospitals
Checking in samples correctly for Health Care Assistants following required protocol
Liaising with local pharmacies and dealing with queries
Filing letters for collection and typing letters to patients including scanning clinical letters to Docman10
Giving out result comments from GPs
Making sure that medical rooms are stocked with essential supplies needed for daily surgery and having a good knowledge of where stock is kept
Arranging and changing clinic appointments with patients
Documenting contacts with patients in the clinical system
Reading emails and responding as required, daily
Checking Firsway urgent email account and dealing with all incoming emails/sending them on
Any other duties deemed commensurate with the job grade.
Key competencies
Good verbal and written communication skills
Professional and friendly personal presentation
Customer service
Organising and planning
Attention to detail
Initiative
Reliability
Job Types: Full-time, Part-time, Permanent
Pay: £24,180.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
Work Location: In person