Job Title: IT Support Analyst
Location: Stoke Gifford, Bristol + Hybrid Working Arrangements
Compensation: £33,900 – £42,400 + Benefits
Role Type: Full time / Permanent
Role ID: SF71110
Play a Key Role in Keeping Critical Data Moving
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an IT Support Analyst at our Babcock Technology Centre site.
The role
As an IT Support Analyst, you’ll have a fantastic opportunity to grow your technical capability, develop a specialist skillset within a highly regulated environment, and gain exposure to complex IT systems that support some of the UK’s most important programmes. You’ll be supported to build confidence, deepen your expertise and progress your career within a team committed to innovation and digital excellence.
Day‑to‑day, you’ll work at the heart of our Digital Solutions team, ensuring that essential information moves accurately, safely and on time between IT systems, a core function that helps protect national security, enable operational readiness, and maintain the reliability of our digital infrastructure.
* Carry out electronic data transfers, including importing, exporting and moving files between IT systems and applications.
* Troubleshoot issues, resolve data transfer errors and support the smooth running of file workflows.
* Ensure all file transfer processes meet security requirements, including verification and anti‑virus scanning.
* Meet Service Level Agreements (SLAs) by ensuring timely and accurate file movement.
* Maintain documentation, policies and procedures to support consistent and compliant operations.
* Undertake general IT support duties including supporting backups, patching, updates, and maintaining our hosted services and applications across our hosting platforms.
This role is full time, 35 hours per week is based on site at Babcock Technology Centre.
Essential experience for the IT Support Analyst
* Experience supporting Windows‑based IT servers and client systems.
* Experience carrying out IT administrative tasks such as file transfers, anti‑virus scans and audits.
* Knowledge of Microsoft SharePoint (highly desirable).
* Experience using core IT applications and services including the Microsoft Office suite.
* Strong analytical, problem‑solving and customer service skills, with the ability to work effectively in a team environment.
Qualifications for the IT Support Analyst
* Experience using IT systems with strong attention to detail.
* Additional IT training, certifications or practical experience supporting IT operations - Desirable.
Security Clearance
The successful candidate must be a sole UK National who is able to achieve and maintain Naval Nuclear Propulsion Information security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).
What we offer
* Generous holiday allowance
* Matched contribution pension scheme, with life assurance
* Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
* Employee share scheme
* Employee shopping savings portal
* Payment of Professional Fees
* Reservists in the armed forces receive 10‑days special paid leave
* Holiday Trading allows employees to buy additional leave or sell up to one working week of annual leave.
* Be Kind Day enables employees to take one working day of paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
* Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
We are a disability confident committed employer.
We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’.
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