Role Title: Business Analyst - GenAI
Location: Hybrid 2 to 3 days in office - Knutsford
Role Summary:
Seeking a Business Analyst to define and deliver business requirements and governance materials supporting Generative AI (GenAI) capabilities within the IT Service Management (ITSM) function, using ServiceNow.
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Key Responsibilities:
• Capture GenAI requirements for enhancing ITSM/ITOM tools and processes.
• Develop subject matter expertise in GenAI and LLMs, and support knowledge transfer within the team.
• Work with governance teams to ensure compliance and approvals for GenAI initiatives.
• Analyse business needs and deliver AI-driven solutions and insights.
• Collaborate with cross-functional teams to implement GenAI projects and improve processes.
• Create business requirements, process models, and documentation.
• Monitor AI performance and align outcomes with business objectives.
• Coordinate UAT, support continuous improvement, and engage stakeholders.
• Work in Agile/Scrum environments with both onshore and offshore teams.
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Stakeholder & Decision-Making:
• Create presentations, build stakeholder confidence, and communicate clearly.
• Identify risks, manage RAID items, and support decision-making with business leads.
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Required Skills & Experience:
• Proven experience as a Business Analyst in ITSM environments.
• Experience working with Generative AI and understanding of governance for LLMs.
• Strong stakeholder management, analytical thinking, and documentation skills.
• Knowledge of financial and operational architecture within ITSM.