About the role
North Northamptonshire Council are currently seeking applications from ambitious and motivated individuals to work at Corby East Midlands International Pool
We have an opportunity for a part time receptionist for 23.5 hours
This job vacancy is open to internal applicants at North Northants Council ONLY
What will you be doing?
. To develop and maintain an in depth knowledge of the range of services provided by Culture and Leisure.
. Operating the admissions system in accordance with laid down procedures in respect of:- • Adding new members and required subscriptions • Modifying / Updating member records • Taking / confirming bookings for individual activities, courts, classes, courses and holiday activities. • Answering the telephone and general enquiries as stipulated under facility procedures.
. To use exceptional customer service skills to provide an efficient and friendly service to customers across all communication channels.
. To ensure ownership of Culture and Leisure customer queries through to resolution using professional judgement, initiative and problem solving skills as appropriate.
. Positively promote the facility through membership sales, leaflets, displays, general daily duties and any such promotional activities
. To receive and handle customer payments in all acceptable forms in accordance with applicable policies and procedures. To reconcile the cashier banking and float at the end of the working day and generate applicable reports.
. To practice and promote fair and equal treatment of staff and customers.
. To establish, develop and maintain excellent working relationships with relevant personnel within the facilities.
. To be competent in the use of a wide range of IT systems with appropriate training, technologies and manual systems to ensure the resolution of Culture and Leisure customer enquiries.
. To assist in the day to day presentation and appearance of the front of house areas including the maintenance and availability of all literature and promotional material along with monitoring and replenishing stock in relation to re-sale items.
. To assist in campaigns to promote, publicise and market the facilities to customers.
About you
We need you to -
1. Deliver excellent customer care
2. Undertake receptionist duties
3. Ensure high levels of cleanliness and excellent health and safety standards
4. Be a team player and effective communicator
5. Support our varied program of activities and sessions
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
6. a competitive salary
7. a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
8. lots of opportunities to develop your skills, knowledge and potential in a large unitary council
9. generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
10. hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)