Overview
Assistant Store Manager at Mountain Warehouse – Jersey (JER). Partner with the Store Manager to drive the success of the store, lead daily operations, and foster a collaborative team to deliver an exceptional shopping experience while upholding the Mountain Warehouse brand.
Key Responsibilities
* Leadership & Team Development: Partner with the Store Manager to lead a motivated, engaged, and high-performing team; foster a collaborative and supportive work environment; drive training and development; communicate clearly and transparently; keep the team informed with product knowledge to deliver outstanding customer service.
* Operational Excellence: Assist with day-to-day store operations; ensure compliance with company policies; maintain high visual merchandising and housekeeping standards; prioritise health and safety; recruit and retain top talent.
* Sales & Performance: Support in meeting and exceeding sales targets; monitor KPIs; oversee stock levels and replenishment; implement loss prevention strategies.
* Customer Experience: Lead by example in delivering exceptional customer service; address customer feedback promptly; represent Mountain Warehouse professionally; build connections with the local community.
We Would Like To Meet Someone Who Is
* Passionate about creating outstanding customer experiences; an inspiring leader with a proven retail management track record; clear and confident communicator; results-driven with a focus on targets; approachable, supportive, and trustworthy; energetic, proactive, and adept at problem-solving.
What’s In It For You
* Monthly Bonus Scheme with achievable targets
* 50% Colleague Discount across Mountain Warehouse and Animal, with twice-yearly uniform allowance
* 1 weekend off per month and 28 days annual leave (including Bank Holidays)
* Access to Employee Assistance Programme and Colleague Hardship Scheme
* Generous Colleague Referral Incentive; Auto-enrolment Pension
* A stable, supportive environment; length of service awards
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Retail
Referral and discovery text removed for clarity. This description reflects responsibilities, qualifications, and expectations of the role without extraneous boilerplate.
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