Job Description
Customer Support Specialist
London | Hybrid Working | Up to £48,000 + 10% Bonus
Are you looking for a role where your customer support skills can directly influence growth?
Do you want to join a scaling fintech where you can carve out a long-term career?
We are working with a fast-growing fintech business to appoint a Customer Support Specialist as part of their expansion strategy. This is a newly created role offering genuine career progression within a scale-up environment where customer success and commercial impact go hand in hand.
Our client provides next-generation payment solutions to digital businesses, combining smart infrastructure with highly tailored service. As they continue to scale, this role will be instrumental in strengthening customer relationships and driving value across a growing client base.
About the Role
Reporting to the Head of Account Management, you will be a key contact for inbound support queries, while also managing a portfolio of high-value customers. The role blends hands-on support delivery with commercial responsibility, including revenue growth through upselling.
Key responsibilities include:
1. Providing timely, efficient support to customers via phone and email