Job Description WHAT WE ARE SEEKING: Lead and manage all aspects of the hotel and ensure all service standards are followed with friendly and engaging service You convey the hotel’s brand image and service culture through your exemplary attitude, warm and friendly welcome and strong presence in the operations Build strong guest relationships by anticipating needs and resolving complaints efficiently. Providing guidance, supporting training and leading the team YOUR SKILLS AND EXPERIENCE INCLUDE: Have previous experience in a similar related role in a hotel. Be hands-on, enthusiastic, and passionate about delivering a high level of guest service. Be confident and willing to push boundaries to create the best work atmosphere for your team, to manage, train, and develop. Be solution-driven, autonomous, and confident in your decision-making. Possess excellent communication and financial skills. WHAT IS IN IT FOR YOU: You'll become part of a high-performing team that excels in customer service. Competitive salary Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries How to apply: send your Cover letter and CV to sylvie.gallon@accor.com