Monday to Friday 09.30am - 5.00pm and Saturdays 10.00am - 2.00pm
Location: Sawbridgeworth
Our client is a leader in the Kitchen & Components industry, dedicated to providing exceptional products and services to their valued customers. They pride themselves on their commitment to quality and customer satisfaction. HRGO is looking for a passionate and experienced Sales Consultant to join their team, with the chance to make a real impact in a growing company.
Key Responsibilities:
1. Lead and manage the customer service team to ensure outstanding service is delivered consistently and to a high standard.
2. Oversee order processing, ensuring accuracy and promptness.
3. Develop and maintain efficient telephone communication processes to handle customer inquiries and issues effectively.
4. Collaborate with the shipping department to ensure timely and efficient delivery of products.
5. Continuously improve customer service procedures, policies, and standards.
6. Drive initiatives to enhance customer focus and satisfaction within the organization.
7. Handle complex customer issues and delegate to team members as necessary.
Qualifications & Skills:
1. Proven experience in a customer service role, ideally within a similar industry or retail.
2. Previous experience within the Kitchens Trade (not essential).
3. Strong customer service skills with a customer-focused approach.
4. Excellent telephone communication skills.
5. Ability to multitask.
6. Strong problem-solving skills and the ability to handle difficult situations with professionalism.
7. Good communication skills.
8. Good knowledge of IT, social media, and advertisement.
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