You will be supporting the Directors and Associates in the delivery of workshops across the globe. You will take ownership of the operational delivery of projects once handed over from the sales team, ensuring all aspects are managed efficiently from start to finish.
Responsibilities
* Support the Client Services Director on cross-functional business improvement projects
* Manage and lead internal operational projects, with potential for external project management responsibilities over time
* Manage pre-communication with delegates, ensuring a seamless onboarding experience
* Set up and distribute links and communications for virtual programs
* Organise and maintain program content, including setting up SharePoint files and arranging printing
* Pack and arrange delivery and collection of program materials for face‑to‑face programs
* Book travel and flights for facilitators with a view to driving efficiencies and reviewing policy
* Secure program timings with key client contacts and coordinate program setup with facilitators
* Manage expenses, invoicing and financial tracking, ensuring accurate billing and supporting profitability analysis
* Maintain and update delegate details in shared databases, tracking program progress
* Oversee timesheet submissions for programs
* Handle vendor setups and purchase order processes
* Review expenses and profitability post project and suggest improvements where needed
* Gather and consolidate program feedback for continuous improvement
* Obtain case studies and testimonials from clients
* Ensure facilitators have access to relevant dashboards
* Manage translation of materials and liaise with internal or external design teams as needed
* Proactively identify opportunities to improve processes and support business efficiency
Qualifications
* Proven commercial operational experience
* Intermediate project management skills
* Strong organisational skills with the ability to manage multiple projects simultaneously
* Excellent communication skills, both written and verbal, with the ability to build and maintain strong client relationships
* Strong problem‑solving skills with a continuous improvement mindset
* Excellent time management with the ability to prioritise workload effectively and respond to queries in a timely manner
* High proficiency in Microsoft Office including PowerPoint, Excel and Word and familiarity with CRM or project management tools
* Ability to work autonomously and collaboratively within cross‑functional teams
* Strong attention to detail and commitment to delivering high‑quality work under tight deadlines
* A proactive and flexible approach with the ability to remain calm under pressure
Benefits
Salary £27,000 per annum plus a £3,600 tax‑free annual bonus, as well as a 5% annual bonus.
Working hours
Monday to Friday 9am to 5pm, 4 days working in the office, Friday working from home.
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