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We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.
Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.
Are you on board?
Due to an internal promotion, we are looking for a people-focused and commercially minded Senior Revenue Manager to join us in this exciting time of growth!
In this role, you'll be responsible for leading the team of Revenue Managers to deliver the day-to-day revenue target associated with Revenue Management through effective people management. You'll drive results through a commercially sound approach to train/market Revenue Management and overall steerage of the Revenue Management System (RMS).
You'll also hold responsibility for the day-to-day Revenue Management strategy, balancing yield and volume to maximise revenue and minimise crowding levels through the optimal allocation of inventory and ticket availability. This will be achieved through a strong collaborative working relationship with key internal parties and ensure delivery of the booking horizon to meet commercial and customer needs.
Within this role you'll also be involved in;
1. Leading the Revenue Management team and overall strategy, ensuring revenue optimality across c.£885 million in annual revenue through strategic and tactical decision-making.
2. Leading, coaching, and developing the Revenue Management team, addressing underperformance and ensuring workload coverage.
3. Overseeing medium-term demand and supply planning and formulating strategies for events and exceptional situations to maximise short-term revenue.
4. Interpreting and analysing data from multiple sources to inform key business decisions and revenue plans.
5. Leading development of Revenue Management strategies for timetable and capacity changes, including pricing and launch plans.
6. Maximising revenue by minimising dilution and spoilage and monitoring performance against targets.
7. Managing quota strategies to balance onboard crowding with revenue maximisation.
8. Designing and leading a Test and Learn programme, sharing results across the business.
9. Representing Revenue Management in internal and external forums, including industry groups and joint commercial initiatives.
10. Leading daily management of ticket availability with Reservations and Revenue Managers to ensure timely ticket release.
11. Collaborating with Marketing, Sales, Customer Experience, and Retail teams to inform tactical activities and current-year planning.
12. Driving cross-functional engagement to embed revenue-optimising strategies across the business.
13. Promoting Revenue Management understanding company-wide to enhance commercial acumen in other departments.
14. Ensuring consistent delivery of booking horizon and effective use of the reservation system for both commercial and customer needs.
15. Maintaining integrity and effectiveness of the Revenue Management System, focusing on input accuracy and forecast improvements.
16. Working with system suppliers to maximise value from the Revenue Management System and contribute to its ongoing development.
17. Supporting the Revenue Management Lead in setting strategic system development direction and delivering revenue-enhancing outcomes.
What you'll need:
We're looking for someone who has a passion for leading and motivating a commercially focused team whilst aligning strategy to business goals.
You'll also have the following competencies and skills:
* A natural storyteller with numbers – confident in presenting and communicating complex numerical insights clearly to diverse audiences, turning data into compelling commercial stories.
* Inspiring leader – experienced in leading high-performing teams, coaching for success, and uniting people to achieve ambitious goals.
* Tech-savvy and sharp – excellent IT skills and comfort in a digital environment, leveraging tools and systems effectively.
* Analytically brilliant – strong analytical mindset, adept at working with large, complex spreadsheets and extracting key insights to inform decisions.
* Decision system expert – familiar with decision support systems and capable of fine-tuning them to enhance revenue and performance.
* Customer-focused innovator – understands customer needs and skilled at translating them into data-led solutions with tangible impact.
* Revenue Management pro – experience in a fast-paced industry like rail, aviation, or leisure, using it to drive growth.
* Commercially minded – solid grasp of Revenue Management and marketing principles and their integration for results.
* Comfortable with complexity – experienced in navigating regulated environments, balancing commercial creativity with compliance and governance.
What you'll get:
* Free travel on LNER + 75% off other companies' tickets (for you & dependents)
* Discounted international train tickets (after one year's service)
* 50% discount on LNER tickets for friends & family
* Annual cycle to work schemes
* Discount, savings, and cashback schemes from top retailers
* Health & wellbeing schemes and discounts
* Training opportunities to support your career development
* Recognition rewards & awards
What we believe:
To be the most loved, progressive, and responsible train operator, we must make a meaningful difference — prioritising customers, communities, the environment, and industry leadership.
Our people are at the heart of everything we do. We are committed to an inclusive, engaged culture that supports everyone and allows authentic self-expression. Most people never want to leave!
Diversity and inclusion
We are passionate about creating a diverse workforce that reflects our communities and inspiring diverse talent to join LNER.
Developing our people
We support continuous learning and development, providing tools and resources to help our people excel and grow, with a focus on physical and mental wellbeing.
What next?
If you are ready to advance your career in Revenue Management, apply now!
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales, Business Development, and Strategy/Planning
* Rail Transportation
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Full Sutton, England, United Kingdom 1 month ago
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