Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
Crowne Plaza Newcastle is a vibrant, city-centre hotel where exceptional guest experiences are at the heart of everything we do. As part of the IHG family, we’re committed to delivering outstanding service 24/7. We’re now looking for a passionate and proactive Assistant Night Manager to support the Night Manager in leading the overnight operation, ensuring our guests feel safe, satisfied, and well cared for.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
* Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* 24/7 access to our employee assistance programme
* Competitive salary and benefits package
* Uncapped incentives to reward you for your contributions
* Staff meals on duty available
* Access to hotel gym facilities
* Free staff parking
* Ongoing training and development opportunities within a global brand
A day in the life of…
As an Assistant Night Manager, you will play a pivotal role in maintaining the smooth and secure running of the hotel during night shifts. Responsibilities include:
Building Safety & Security
* Act as a key point of contact for all overnight health, safety, and security matters
* Conduct regular security and fire safety checks, ensuring compliance with hotel procedures
* Respond promptly to alarms, emergencies, and incidents, following escalation protocols where required
* Ensure access to all areas is controlled and secure, safeguarding guests, colleagues, and assets
Guest Satisfaction
* Be a visible and approachable point of contact for guests during the night
* Handle any guest queries, complaints, or requests professionally and efficiently
* Ensure all public areas remain presentable and safe, enhancing the overall guest experience
* Coordinate with departments to prepare meeting rooms and facilities for the following day
Cleanliness & Standards
* Oversee the night cleaning team to ensure public areas and meeting spaces are cleaned and reset to brand standards
* Carry out regular inspections to ensure all areas of the hotel are well-maintained and guest-ready
* Report any maintenance issues or health and safety hazards promptly to the relevant teams
Team Engagement & Leadership
* Support the Night Manager in supervising, motivating, and developing the night team
* Lead by example in delivering exceptional service and maintaining IHG brand standards
* Foster a positive, inclusive, and collaborative working environment
* Ensure all team members are fully briefed and aligned on priorities for the shift
What do we need from you?
* Previous experience in hotel front office or supervisory/night management preferred
* Strong understanding of health, safety, and building security procedures
* Knowledge of Opera PMS system preferred.
* Excellent guest service and problem-solving skills
* Ability to lead and inspire a team, even under pressure
* Confident decision-maker with strong organisational skills
* Flexibility to work night shifts, weekends, and bank holidays
**Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel**.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.