SUMMARY OF POST The Membership Administrator will support the administrative tasks of the Institute of Hospitality’s portfolio of business and education products, leading to increased revenue and further development of close commercial links across a diverse range of current and potential clients. KEY TASKS AND RESPONSIBILITIES • To support the management of the Company Sponsored Membership (CSM) administration with employers by coordinating the renewals and new companies by managing the process, raising invoices, chasing payments and working internally to ensure the contract is fulfilled. • To support the management of Education Membership Scheme (EMS) administration with educational establishments by coordinating the renewals and new clients by managing the process, raising invoices, chasing payments and working internally to ensure the contract is fulfilled • Welcoming new members (Onboarding), helping them to make the best use of IoH resources by conducting onboarding sessions with new or existing members. Coordinating the sessions with the establishments and delivering the sessions. • Accreditation and Endorsement – Working with the Head of Membership and Commercial in identifying new business/educational establishments to apply for A&E. Create a flow between A&E, EMS and Education Partners. • Special Projects – One-off projects or ongoing projects to support CPD function. Including the management and delivery of the output calendar, plus other special projects as directed. • To promote the Institute of Hospitality’s complete portfolio. • To attend IoH events with key accounts as directed. • To ensure EMS and CSM clients receive regular communications about IoH activities. • To initiate new Company-sponsored contacts, manage the relationship with a systematic approach to the sales process. • To undertake any reasonable request outside of this job description • Carry out all duties and responsibilities in line with the Institute’s Articles of Association and Bye Laws PERSON SPECIFICATION • The post holder must be entitled to work and live in the UK The post holder should have: • Experience in a sales/Customer Service environment • Experience in an administrative role • A proactive approach to the role • Excellent interpersonal skills and be a demonstrable team player • Excellent written and verbal communication skills • Excellent organisational skills • Excellent relationship management skills • Outgoing, flexible and innovative, cheerful and confident DESIRABLE • Knowledge of the hospitality, leisure and tourism industries • Experience in understanding the work of charities and professional associations Equal Opportunities Statement The Institute of Hospitality is committed to equality of opportunity and welcomes applications from all community sections