Our client is seeking a proactive Operations Administrator to play a key role in keeping their office and wider business functions running smoothly. This is a varied position that supports multiple areas of the organisation including technical service administration, sales support and general office management. You’ll be central to ensuring efficiency across different teams and maintaining a high standard of service for both colleagues and customers.
Company Benefits:
* 30 days annual leave
* Onsite parking
* Private comprehensive healthcare (after probation)
* Supportive, close-knit team where your contributions are valued
* Potential for bonus payments linked to performance
Key Responsibilities:
* Manage service requests and coordinate communication between customers and the technical support team
* Ensure accurate processing of service contracts and repair invoices within the system
* Support the optimisation of post-sales services, ensuring customer satisfaction throughout product and replacement cycles
* Assist with loan devices, demo stock, and spare parts inventory, including stock checks and reporting
* Record delivery notes and tracking details, keeping customers and engineers updated on service progress
* Handle enquiries related to service parts pricing, stock availability, and delivery updates
* Monitor and support the technical team with calls and emails as required
* Process customer purchase orders received by phone or email
* Liaise with internal teams and suppliers to ensure orders are accurately processed and fulfilled
* Maintain and update sales trackers and records on Excel and shared systems
* Assist with stock management, packing items for despatch, and booking couriers
* Prepare and review sales quotations, tender submissions, and related documentation
* Coordinate demonstration device logistics and record keeping
* Welcome visitors and provide front-of-house support
* Handle general emails, calls, and deliveries
* Order stationery and office supplies
* Keep office and meeting rooms tidy and well-presented
* Support with ad-hoc tasks such as arranging catering for meetings, overseeing fire and security alarm procedures, or caring for office plants
* Occasional support for finance and support for any other area, within reason.
Experience and Skills Requirements:
* Strong organisational skills and the ability to manage a wide variety of tasks
* Excellent attention to detail with confidence using MS Office (Excel, Word, Outlook)
* Experience with ERP systems (e.g., SAP) is an advantage, but not essential
* Strong communication skills, both written and verbal
* A proactive and flexible approach to work, with the ability to prioritise and problem-solve effectively
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted