The Role We are seeking an experienced Service Manager for our Nissan dealership located in Stockport. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the General Manager, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the regions leading automotive retail groups. What are the key accountabilities? As a Service Manager, you will have overall accountability for people and financial performance within the Service department of your dealership. With support from your Regional Aftersales Manager and our head office support functions, you will: Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced Drive a high-performance culture, ensuring performance is rewarded and under-performance is managed Oversee the service and parts department, managing resource levels and productivity Accurately produce dealership reporting, in line with group reporting frameworks Support the dealership to consistently achieve high levels of customer satisfaction Ensure dealership activities are conducted in line with Brayleys Cars Limited, manufacturer and regulatory requirements Do I need experience? It is essential that you have previous aftersales leadership experience. Manufacturer experience, particularly Nissan, would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individuals who display the following attributes: Strong leadership skills with the ability to lead and motivate a large and diverse team A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders Strong analytical and problem solving skills, with the ability to foresee potential barriers A commitment to the Brayleys Guiding Principal of treating all visitors to our business, as they would a valued guest in our own homes The Company Brayleys Cars Limited is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Benefits available to our Employees in addition to generous salary packages include: NO WEEKEND WORKING - our aftersales departments are not open at weekends to allow our teams time with their families 31 days leave, rising to 34 days over time Life Insurance Access to our employee car scheme An exclusive Perkbox membership giving access to on-line and high street retailer discounts and our employee wellness hub Discounts on new and used vehicles, parts and servicing Use of a company vehicle £500 Employee Referral Bonus Independently recognised as a Great Place to Work If this sounds like you, please submit your application today to be considered for this exciting opportunity.