Join Our IT Services Team! We are seeking a Service Desk Support Analyst to join our team. In this role, you will be the primary point of contact between IT Services and BU end users, delivering first-line technical support and aiming to resolve the majority of issues on the first call. Your expertise and customer-focused approach will ensure a seamless IT experience for our users. What You'll Do: Provide first-line technical support for all IT-related queries. Troubleshoot and resolve issues using remote tools and diagnostic techniques. Keep users updated on their issues and inform them of any changes. Maintain accurate records of support requests and resolutions. Help us enhance and refine our services for an even better user experience. What We’re Looking For: Great communication skills to work with staff and students across campus. Ability to multitask and adapt to shifting priorities in a dynamic environment. A good understanding of IT services in a university setting. Interested? If you’d like to discuss the role in more detail before applying, please contact [email protected]. THIS POSITION IS OPEN TO BOURNEMOUTH UNIVERSITY STAFF AND AGENCY STAFF CURRENTLY WORKING AT BOURNEMOUTH UNIVERSITY ONLY. About the department Our IT Services department collaborates closely with our academic faculties and professional service teams to champion change and deliver our digital roadmap enabling the BU vision. The team is composed of imaginative and dedicated individuals who are passionate about supporting BU with secure technology services. We are a future-focused department, committed to delivering new digital solutions for our staff and students. About us Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community. BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements. A job description for this position is available at the top of this page. If you require this in a different format, please contact us at [email protected] .