Central Operations Support handle the day-to-day support of the Field Sales teams and National Sales Director. As a team member, you will be dealing directly with our Sales team and our network of Advisers to enable them to operate more efficiently, handling enquiries and support implementation of new initiatives throughout the network.
About The Role
As part of the Central Support Operations team, you'll be the first point of contact for day-to-day operational queries, ensuring clear communication and timely resolution of issues. You'll onboard new Mortgage Advisers, support the rollout of key initiatives and maintain strong relationships with MAB accounts, Regional Sales Directors and field sales teams. Your role will involve coordinating feedback, tracking action plans and ensuring smooth delivery of central projects and programmes.
You'll also play a key role in supporting marketing campaigns, maintaining brand awareness and liaising with product providers to resolve any issues. You'll collaborate across central functions, deputise for colleagues when needed, and contribute to a high-performing, solutions-focused support team.
About You
* Great interpersonal skills with the ability to build rapport quickly with customers and external stakeholders
* You'll have a strong Customer Service background
* A professional approach with the ability to influence at all levels
* Exceptional communication skills, both written and verbal
* A confident telephone manner with good objection handling skills
* You're self-motivated with a positive and "can-do" attitude
* The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure
Please note the internal job title for this role is Central Operations Support
The Company
Mortgage Advice Bureau (MAB) PLC is the UK's leading mortgage network. We're experts in Mortgage and Protection advice, with over 200 awards and counting. We're proud of our reputation in the industry and of our people, who continue to be the heart of MAB's success.
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