Haleon is recruiting for a Customer Collaboration Manager for a 12 month contract. To deliver HALEON growth objectives in a highly competitive environment, HALEON team must have the capability to build strong, open and constructive relationships with our customers. The Customer Service team is in a unique position to develop a deep understanding of customer needs and ensure our supply chain is aligned to meet them. Further, the Customer Service team plays a key role as an extension of the sales and supply chain functions within HALEON, working in tandem with colleagues across the organisation to enhance the customer’s experience and drive growth. Customer Service is no longer limited to processing orders and delivering product. It is now a source of competitive advantage, as we seek to become the world’s first and best FMCH.
Responsibilities:
Strategic Leadership:
1. Influence change across end-to-end Customer & HALEON supply chain
2. Delivering HALEON joint commercial plan, through a joint supply plan
3. Define customer specific collaboration roadmap and strategy to optimize our performance – impacting service and costs
Organisational Leadership:
4. Lead communication with Customer on supply issues, agreeing to switch off products
5. Provide input to account team for forecasting process & meetings (SIT, Customer feedback, Collaborative forecast)
6. Own customer’s stock in trade input into the market’s CRM to inform of risks and opportunities
7. Minimise customer chargebacks for non compliance
Operational Performance:
8. Lead Day to Day Operational & Promotional Planning Processes Between HALEON & Customer
9. Aligned base and promotional volume & phasing plans between Customer & HALEON
10. Work with demand planning team / commercial team to accurately maintain forecast system to reflect forecast expectations
Deliver HALEON & Customers Key Operational Performance Metrics
11. Achieve service performance targets
12. Achieve Customer in store on shelf availability target
13. Achieve HALEON Working Capital Targets
14. Delivery of overall customer collaboration targets
15. Delivering HALEON joint commercial plan, through a joint supply plan
Develop the Strategic Relationship between HALEON & Customer
16. Develop / maintain working partnership with customer’s Supply Chain counterparts based on trust.
17. Build initiatives in collaboration with the customer to deliver Joint Value Creation.
Key Events, NPD, Range Review Implementation, Forecasting & Supply Management
18. Range Reviews - smooth range change with zero impact on service
19. Achieve NPD Launches –100% on time & in full
Required Skills Sets & Experience:
20. Thorough understanding of end-to-end supply chain process
21. Demonstrated experience in customer engagement and collaboration
22. Strong networking and partnership-building skills
23. Excellent communication skills, both verbal and written, across all levels of the business
24. Ability to manage multiple priorities
Preferred:
25. Prior extensive experience in Supply Chain as well as Sales or Sales Support function
26. Ability to lead and develop teams and achieve results
27. Prior experience of SAP order to cash systems
28. Ability to deliver to budget and drive cost / revenue improvements over time
29. Business Qualification in a Supply Chain or Sales related discipline
Haleon Leadership Expectations:
30. Drives growth: Takes accountability for delivering results; pragmatically turns data into action; is bold in moving things forward.
31. Deeply understands our consumers & customers: Brings the outside in; is focused on the future; drives curiosity.
32. Builds one ‘Haleon’: Is purpose-driven; breaks down barriers; adapts style for positive impact.
33. Lives our Haleon Values: Diversity, Equity, Inclusion.
Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
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Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
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