Contract Permanent and fixed term (until March 2028)
Locations East Suffolk, Fenland, Breckland and West Suffolk Councils – offices in Lowestoft, Melton near Woodbridge, Thetford, Bury St. Edmunds and March
Salary Starting salary £25,146 per annum
Hours Full time
About the role
We’re looking for a number of motivated and detail‑oriented individuals to join our team at Anglia Revenues Partnership (ARP). This is a fantastic opportunity to contribute to a high‑performing, customer‑focused service that plays a vital role in supporting our communities. We welcome applications from people of all backgrounds, lived experiences and neurodivergent individuals. If you’re passionate about making a difference and want to work in a supportive and inclusive environment where everyone can thrive, we’d love to hear from you.
What you’ll need
* Team player and can work on own initiative
* Great communication skills – written and verbal
* Monitor client accounts to check payments received
* Excellent customer service skills
* Accurately update computer systems & records
* Keep up in a fast‑paced partnership environment
* Liaise with other departments, Citizens Advice and Department for Work and Pensions
* Ability to work from home where necessary
* Could be required to travel to Thetford for training although a full programme of remote e‑training is currently in place
* And above all enthusiasm!
Why join us?
* Generous Local Government Pension Scheme
* Flexible working options to support work‑life balance
* Agile working – a blend of office and home‑based work
* Access to a unique employee benefits package
* Full training and ongoing support
* Health and wellbeing initiatives
* A culture that values continuous learning and development
* Career progression opportunities
Closing date: 11:30pm on 12th May 2026
Interview date: w/c 18th May 2026 (provisional dates 21st and 22nd May 2026)
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