Now Hiring: Financial Complaints Investigator (9-Month & 12-Month Interim)
Join the brand-new
Group Complaints & Regulatory Investigations Team
– where no two days are the same, and every investigation helps us get better at what we do.
Stratford, London
The Role
As a
Financial
Complaints Investigator
, you'll:
* Dig deep into complaints of all shapes and sizes
* Review evidence from case management systems, process docs, project board papers & more
* Speak with stakeholders at all levels
* Spot weaknesses, understand root causes & recommend improvements
* Draft high-quality reports, letters & responses – all within tight deadlines
* Feed into wider analysis to help continually improve
What We're Looking For
* Experience investigating complaints/risk assessments
* Sharp analytical & problem-solving skills
* Excellent written & verbal communication
* Strong emotional intelligence
* Calm under pressure & self-motivated
* Team player with a flexible approach
* Knowledge of regulatory & operational processes
The Details
* 1x 9 month and 1x12-month interim role
* Based within Risk & Compliance Oversight (R&CO) – the second line of defence
* A chance to shape how we handle complaints & regulatory investigations from the ground up
Sound like you? Apply today and help us make sure lessons are learned, improvements are made, and complaints turn into opportunities for change.