Head Housekeeper- Full time
Sopwell House Country Hotel & Spa enables our guests to escape from it all but is still within easy reach of London, with 126 stylish bedrooms and suites including 16 Mews Apartments, exceptional service, delicious food and our opulent spa
Your role in our family:
* To lead, motivate and manage the housekeeping team in the execution of their duties, maximising operational efficiency;
* To ensure the highest level of service is provided to all guests and clients of the hotel, when being dealt with by the housekeeping team, to maximise guest satisfaction
* To effectively monitor & review all departmental procedures, as specified in Standards of Performance manuals to maximise efficiency
* To direct and control all standards of performance of cleaning and servicing by Housekeeping, to ensure that standards are achieved at all times
* To be familiar with the computer system, ensuring that all rooms show their correct status at the end of each shift
* To constantly check all public areas to ensure cleanliness and tidiness. Reporting and following up on any issues immediately
* To ensure that all standards and legal requirements in respect to health, safety and contingency procedures are complied with at all times. Ensuring appropriate training is carried out and that the team attend in order to conform to legal requirements
* To maintain the appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of the housekeeping team
* To work closely with all departments to maximise service opportunities and thereby increase revenues. This includes arranging and attending meetings with other departments
* To continually review, promote and deliver the training and development of the housekeeping team, through effective performance reviews and clearly defined skills training.
* To prepare and publish the team rota on time ensuring sufficient coverage in relation to business levels and special events that may be taking place
* Plus much more
What would make you the perfect fit?
* Previous Head housekeeper experience
* Previous experience working in a luxury hotel
* High levels of organisation
* Strong leadership skills
The best bit:
* 28 days holiday + 1 Extra Holiday Day on Birthday
* Long Service Loyalty rewards
* Discounted Food and Beverage and accommodation
* 30% discount on Spa treatments
* 15% discount on Spa products
* Introduce a friend at work bonus
* Staff meals on duty
If this sounds like your dream job, we would love to hear from you
All applicants must have right to live and work in the UK.
Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.
INDHOTEL