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Part Time Customer Service Advisor, Gateshead
Client: EE
Location: Gateshead, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views: 2
Posted: 25.07.2025
Expiry Date: 08.09.2025
Job Description:
Where: EE Newcastle - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET
Salary: £13,379.73 rising to £13,698.13 after 8 months, plus uncapped commission
Start Date: 8th September 2025
Part Time: 20 hours per week (options for 25 or 30 hours)
*Please note, shift pattern includes working every Sunday and Monday; other working days will be discussed during recruitment.
Why this job matters
Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferable skills can help you succeed in a Customer Service role with EE.
Join our Home Tech Team in Newcastle to assist customers with Mobile Billing-related queries. Whether it's a simple question or a more complex issue requiring ownership, you'll support customers throughout their journey.
No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.
We value work-life balance and offer flexibility. We support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home.
What’s in it for you?
* Starting salary of £13,379.73, rising to £13,698.13 after 8 months, plus incentives and bonuses.
* Online GP access 24/7 for you and your immediate family, fully funded.
* Market-leading paid carer’s leave, up to 2 weeks.
* Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
* Discounts on EE & BT products, saving hundreds of pounds annually.
* Support for career development and growth.
* Season Ticket Travel Loan to assist with commuting costs.
* Volunteering days to give back to your community.
* Optional Private Healthcare and Dental coverage.
With a supportive team culture, meaningful support, and tailored training, this is a great opportunity to build a lasting career. What are you waiting for?
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