Job Title: Salesforce Specialist – Residential Sales Location: London Type: Fixed-Term Contract (12 Months) | Full Time Company Overview Our client is a leading property developer with a strong reputation for delivering exceptional residential and mixed-use projects across London and the UK. Known for combining innovation, design excellence, and customer experience, the company’s success is built on its collaborative culture and commitment to quality. The Residential Sales team plays a key role in driving this success—connecting buyers with outstanding homes and ensuring an exceptional journey from enquiry to completion. Role Summary As the Salesforce Specialist – Residential Sales, you will be the key point of contact for all Salesforce and related system activities within the Residential Sales department. Working closely with the Director of Residential Sales and the Technology team, you will ensure the smooth operation of Salesforce (Sales and Marketing Cloud), drive user enablement, maintain data accuracy, and support compliance with GDPR and other regulations. This is an exciting opportunity for a detail-oriented, technically proficient Salesforce professional who enjoys problem-solving, collaboration, and working in a fast-paced property sales environment. Key Responsibilities Salesforce Administration & Support Manage day-to-day Salesforce administration, including user setup, permissions, profiles, and data integrity. Maintain and improve system configurations, workflows, validation rules, and custom objects to support the Residential Sales team. Collaborate with stakeholders to capture new requirements and deliver effective solutions in partnership with the Technology function. User Training & Enablement Deliver onboarding and ongoing Salesforce training to new and existing users. Create and maintain user documentation, training guides, and knowledge resources. Reporting & Analytics Build and maintain dashboards and reports for internal and external stakeholders. Ensure reporting outputs are accurate, consistent, and aligned with business needs. Respond to ad hoc reporting and data analysis requests. Invoicing & Financial Coordination Support invoicing workflows and data management through Salesforce. Partner with the Finance team to ensure accurate billing, reconciliation, and record-keeping. Email Marketing & Campaigns Manage email marketing initiatives using Salesforce-integrated tools. Collaborate with the Marketing team to design and execute campaigns that meet brand and compliance standards. Ensure all communications adhere to GDPR requirements and best practices. Compliance & Data Governance Safeguard compliance with GDPR and relevant regulations through responsible data handling and audit trails. Support data subject access requests and assist with compliance reviews and documentation. Payments & Reconciliation Track and reconcile payments within Salesforce, liaising with Accounts to resolve discrepancies. Maintain accurate financial data across connected systems. Sales Administration & Coordination Manage property listings, updates to sales websites, and assist the Residential Sales team with day-to-day administrative support. Liaise with internal sales agents and external partners to ensure smooth sales operations. Candidate Profile Minimum 2 years’ experience in Salesforce administration and user support. Strong understanding of GDPR and data compliance requirements. Experience with DocuSign, CRM-integrated marketing tools, and invoicing systems. Excellent communication and stakeholder management skills. Highly organised with strong multitasking and prioritisation abilities. Salesforce Administrator Certification (preferred but not essential). Prior experience in property, residential sales, or sales administration (preferred). Proficient in Microsoft Office (Word, Excel, Outlook) and CRM tools. Detail-oriented, proactive, and able to work independently as well as collaboratively.