Rate: £13 to £13.21 per hour, Competitive salary with great benefits
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 24/06/2026
About this job
We're seeking a warm and friendly Reception Team Leader to support the management of our Front Office team in delivering an exceptional guest experience.
As Reception Team Leader, you’ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction.
Responsibilities
* Supervise, motivate and develop the Reception team
* Ensure all team guest interactions are warm, friendly, accurate and efficient
* Effectively respond to Guest queries and provide recommendations on Hotel products and services
* Undertake and manage administration procedures in line with company procedures
* Utilise the PMS system (Opera) to effectively manage all bookings and accurate billing
* Work with your team and the wider hotel to provide the best possible service
* Act as Duty Manager (Responsible Person) as required and deputise for the Guest Service Manager as required
Qualifications
* Previously supervisory experience
* Experience of working with Opera PMS preferred
* Natural leader with organisational and great communication skills
* Friendly, extremely personable and able to deliver company standards in each interaction
* Passionate about hospitality and a warm, genuine and professional personality
Benefits
* Ability to access up to 40% of your wages as you earn them each week
* Free parking
* Tips paid monthly
* Free meal whilst on duty
* Health cash plan with access to discounted perks
* Employee Assistance Programme
* Enhanced maternity and paternity pay
* Apprenticeships available
* Use of our brilliant gym on site and discounted Spa treatments
* 28 days annual leave (rising to 33 days after 5 years)
* Discounted accommodation, food and drink in our beautiful properties across the country
* Pension & Life assurance
* Long service awards, including free meals and free stays with your friends or family
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