About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centered around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
There’s never been a more exciting time to become part of the Old Course Hotel, Golf Resort & Spa. With a stunning transformation of our Kohler Waters Spa underway and set to unveil in late summer, we’re preparing to offer an even more elevated and rejuvenating wellness experience.
As we enhance our commitment to five-star service and guest wellbeing, you’ll have the opportunity to help shape unforgettable moments in a beautifully reimagined space. Whether through delivering our signature treatments, sharing expert product knowledge, or creating warm, welcoming guest interactions, your role will be essential in bringing our refreshed vision to life.
We’re proud to be employer of choice - hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you’ll be empowered to thrive at one of Scotland’s most iconic luxury destinations.
About the Role
We have an exciting opportunity to join our team as a Premier Spa Therapist. You will provide a luxurious experience for our residents and guests and ensure that all treatments are consistently performed to a standard which aligns with expectations within a five red star property. You will support the management team in training and developing Spa Therapists, inventory and product orders and driving retail sales.
Responsibilities
* Responsible for maintaining the day-to-day cleanliness and hygiene of all treatment rooms in accordance with Health and Safety legislation.
* Carry out all treatments according to the prescribed Kohler Waters Spa standards, train and oversee therapists’ training.
* Assist with beauty demonstrations as required, help run any events within the Spa.
* Assist guests by providing accurate information and filling reasonable requests; anticipate guest needs.
* Always display a high level of integrity and professionalism in dealing with guests, employees, and outside contractors.
* Daily maintenance of staff morale, ensuring all therapists are up-to-date with their retail targets, KPI, and treatments knowledge.
* Display great morals and teamwork skills.
* Be aware of all resort facilities and services, hours of operation, key personnel, hotel policies, etc.
* Consistently hit retail targets.
* Be a role model; exhibit professionalism, receive no guest complaints, keep grooming immaculate, treatment area clean, possess outstanding product knowledge, and listen well.
Qualities & Experience
* 100% trained & confident in all spa treatments.
* Previous therapist experience.
* Previous experience working within a customer services environment.
* Excellent interpersonal skills and feel at ease with people from all walks of life.
* Commitment to providing a first‑class welcome, and ensuring guests leave satisfied.
* Ability to deal calmly but firmly with difficult guests to reach satisfactory outcomes.
* Computer literacy skills.
* Work well as part of a team.
* Excellent communicator and good listener.
* Tactful and aware of the need for confidentiality.
Hours
Permanent Full Time & Part Time Available. Casual Contracts Available.
Salary
* £29,536.00 + commission
* £14.20 per hour + commission
Benefits
* Free meals and drinks in our complimentary staff canteen.
* Discounts across the resort including in our restaurants, room rates, pro shop and golf course.
* Wider group discounts within Kohler group.
* Free access to our on-site gym and spa facility.
* Free access to The Dukes Championship Golf Course.
* 24/7 access to the Employee Assistance Programme.
The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
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