Overview JT search are delighted to work alongside a fantastic company who are seeking a dynamic and experienced Head of Claims to oversee and lead their claims management function. This critical role requires a strategic and customer-centric individual with deep expertise in insurance claims management, strong leadership skills, and a commitment to regulatory compliance and best practices. Responsibilities * Build, manage, and nurture effective partnerships with outsourced Claims Handlers, ensuring alignment with the company's values and customer-first approach. * Provide thoughtful oversight of claims performance across all product lines, ensuring high standards of service and compliance and transmitting best practice across the business. * Deliver clear, insightful quarterly updates to the board, highlighting key claims and any key developments. * Serve as a trusted point of contact for any regulatory queries and thematic reviews relating to claims. * Monitor and review claims data and KPIs, identifying opportunities for improvement and proactively managing risks. * Oversee and support intermediary partners with complex or high-value claims, offering guidance and collaborative decision-making. * Champion a customer-centric culture and contribute to shaping the company's strategic direction, ensuring the claims function supports broader business goals. * Stay informed of regulatory changes and industry best practices, ensuring proactive compliance and ethical practices. Qualifications * Deep experience in insurance claims management, including handling high-value and complex claims, with a strong understanding of claims processes, KPIs, and Risk Management. * Familiarity with regulatory requirements in the UK and experience managing regulatory relationships and audits. * A collaborative mindset with a strong ability to build trusted relationships with partners and stakeholders. * Confidence and credibility to influence and challenge senior leaders across the business while remaining open to diverse perspectives. * Strong analytical and problem-solving skills, with the ability to assess risks and implement effective controls, as well as evaluate claims data and identify trends or risks. * Organizational agility and leadership skills to manage complex claims strategies and teams as well as multiple priorities and deadlines with care and precision. * A commitment to inclusive leadership and a willingness to learn and grow. Day-to-day * Monitor and review claims data and KPIs to identify improvement opportunities and manage risks. * Provide oversight and support to intermediary partners with complex or high-value claims. * Champion a customer-centric culture and contribute to shaping the company's strategic direction. * Stay informed of regulatory changes and industry best practices to ensure proactive compliance and ethical practices. Hybrid Working Robust benefits package