Job Summary
* We are seeking a Business Support Officer (Level 5) to join Slough Borough Council’s Homelessness and Asylum/Refugee services.
* This role provides high-quality administrative and coordination support to ensure the smooth running of frontline services.
* The post-holder will manage workflows, maintain case records, support multi‑agency meetings, produce reports, and assist with financial administration, allowing service teams to focus on supporting residents.
Key Duties/Accountabilities (Sample)
* Provide administrative and coordination support across Homelessness and Asylum/Refugee services.
* Manage shared mailboxes, workflows, and appointment scheduling (including interpreters).
* Maintain accurate case records and support multi‑agency meetings (agendas, minutes, action tracking).
* Produce routine performance reports and trackers to monitor service delivery.
* Support financial administration: raising purchase orders, processing invoices, maintaining approval trails, resolving supplier queries, and tracking spend.
* Handle sensitive information confidentially and work to strict deadlines.
* Assist in ensuring compliance with audit and budget monitoring procedures.
Skills/Experience
* Strong administrative and organisational skills.
* Experience in business support within housing, social services, or local government.
* Confident in managing case records, workflows, and shared mailboxes.
* Ability to coordinate meetings, take minutes, and track actions.
* Competent in producing routine reports and performance trackers.
* Financial administration experience: purchase orders, invoices, and basic budget tracking.
* Attention to detail, confidentiality, and ability to work to deadlines.
* Strong communication skills for liaising with multi‑agency teams.
* IT literate: Microsoft Office (Word, Excel, Outlook) and relevant case management systems.
Additional Information
* The closing date: ASAP.
* The role is agency‑based and available for immediate start.
Requirements
* Strong administrative and organisational skills.
* Experience in business support within housing, social services, or local government.
* Confident in managing case records, workflows, and shared mailboxes.
* Ability to coordinate meetings, take minutes, and track actions.
* Competent in producing routine reports and performance trackers.
* Financial administration experience: purchase orders, invoices, and basic budget tracking.
* Attention to detail, confidentiality, and ability to work to deadlines.
* Strong communication skills for liaising with multi‑agency teams.
* IT literate: Microsoft Office (Word, Excel, Outlook) and relevant case management systems.
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