Main area Anticoagulant Service Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (8.30-16.30 - Based at Sandwell Health Campus) Job ref 381-CT-7702121-A
Site SWB NHS Trust- Sandwell Health Campus Town West Bromwich Salary £25,760 - £27,476 per annum Salary period Yearly Closing 22/06/2026 23:59
Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.
Job overview
The Band 3 Anticoagulant Service Administrator provides essential administrative support to ensure the safe and efficient delivery of anticoagulant care. This role is critical for maintaining timely patient pathways, safeguarding referral-to-treatment (RTT) compliance, and supporting clinical teams in managing complex anticoagulation processes.
Responsibilities
* Process referrals and book appointments within clinically defined timeframes.
* Handle high-volume patient communication, ensuring queries are resolved promptly and professionally.
* Maintain accurate clinical data across DAWN, Unity, and other Trust systems to support safe prescribing and monitoring.
* Issue timely correspondence to patients and GPs, reducing delays and improving continuity of care.
* Support operational resilience by providing reliable cover during staff absence, preventing service disruption and reducing reliance on premium staffing solutions.
* Contribute to patient safety and experience by ensuring efficient workflows, reducing DNA rates, and enabling clinicians to focus on direct care.
Main duties of the job
Referral and Appointment Management Process referrals, book and reschedule patient appointments in line with clinical timeframes, and update relevant systems accurately.
Patient and GP Communication Handle telephone and written queries professionally, issue clinic letters and GP notifications, and maintain clear communication to support continuity of care.
Clinic Coordination Arrange clinic room bookings and ensure schedules are updated to avoid conflicts and support efficient patient flow.
Stock and Resource Management Order and maintain adequate levels of clinical and office stock, ensuring supplies are available for smooth clinic operations.
Data Entry and Record Keeping Accurately update patient records in DAWN, Unity, and other relevant systems, supporting safe anticoagulant management and compliance with standards.
General Administrative Support Provide comprehensive administrative assistance to the clinical team, including typing correspondence, preparing documentation, managing filing systems, photocopying, and supporting audits and reporting.
Meeting Support Arrange meetings, prepare agendas, take accurate minutes, and distribute action notes as required.
Confidentiality and Compliance Maintain confidentiality of patient and staff information, adhere to Trust policies on Health & Safety, Infection Control, and Safeguarding.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it.
Qualifications
* Good standard of education, minimum Grade C GCSE in Maths and English.
* Knowledge of NHS Systems.
* AMSPAR Qualification.
* ECDL.
* NVQ Level 2/3 in Business Administration.
Experience
* Previous experience in an administrative role within an Anticoagulant Services department or NHS setting.
* Experience in Health Care Administration setting.
* Experience in Management of RTT Pathways.
* Management of Referrals and appointment booking.
* Experience with Microsoft Office applications.
* Knowledge of Managing Meetings.
* Knowledge of Audits/patient surveys.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Contact
Amreen Rehman, Assistant Service Manager, Email: amreen.rehman@nhs.net, Telephone: 07812771011.
Informal visits to the team can be requested by contacting Amreen Rehman at 07812771011 or the team at 0121 507 3615.
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