At K.A.G. Recruitment Consultancy, we're delighted to be partnering exclusively with a client in the Transport sector to find a Head of Operations who can bring structure, consistency, and high standards to a fast-paced, customer-focused environment.
This isn't a step-in-and-maintain role. It's about stepping in, seeing where things can be better, and making it happen.
You'll be responsible for the full operational picture, from depot performance and driver management to fleet availability, compliance, and customer delivery. You'll work closely with the Managing Director, translating strategy into something that actually works on the ground.
Job Title: Head of Operations - Multi-site | Coach Hire & Transport
Location: Oldham - With travel required to Carrington and Cheltenham as and when required
Salary - £ 60,000
Hours _ 40 Hours
Some Operational roles focus on keeping things moving, but this one requires taking full ownership of how everything runs.
At its core, this role is about balance.
Keeping services running safely and efficiently while still improving performance.
Supporting teams while holding standards.
Managing cost without compromising service.
What you'll be doing:
- Leading day-to-day operations across multiple depots, ensuring reliable, safe service delivery
- Setting clear performance expectations and driving operational KPIs
- Overseeing compliance across DVSA, O-Licence, and driver regulations
- Managing fleet availability, maintenance planning, and resource allocation
- Leading, developing, and supporting operational teams and drivers
- Handling escalations and ensuring a strong customer experience
- Managing budgets, cost control, and operational efficiency
- Driving continuous improvement across systems, processes, and performance
What they're looking for:
- Strong operational leadership experience within transport, logistics, or coach hire
- Someone who understands how multi-site operations actually work day to day
- A confident leader who can manage people, performance, and pressure
- Solid knowledge of compliance, safety standards, and transport regulations
- A practical, solutions-focused mindset, someone who gets things done
You don't need to tick every single box, but you do need to know how to take ownership of an operation and improve it.
If you're open to hearing more, please get in touch with K.A.G. Recruitment Consultancy for a confidential conversation