Job Description
My Banking client is seeking to recruit a Programme Director on an initial 12 month contract based in London. It is hybrid and will require 2-3x days onsite per week.
Role Summary
We are looking for a dynamic and knowledgeable Client Lifecycle Management (CLM) and Know Your Customer (KYC) Programme Director with proven experience in programme / change delivery to support and drive strategic initiatives.
The candidate will have deep expertise across CLM and KYC, particularly implementation and rollout of the Fenergo platform and a good record in delivering complex change programmes in regulated banking environments.
Position Description
Lead the planning, mobilisation, and delivery of the enterprise-wide CLM and KYC programme, with specific accountability for successful implementation, customisation, and adoption of the Fenergo platform.
Define programme scope, deliverables, timelines and governance structures
Oversee programme budget, forecasting, resource planning, and vendor relationships, including direct management of the Fenergo vendor partnership
Partner closely with senior stakeholders across Compliance, Financial Crime, Operations, Technology, Data, Risk, and Front Office to ensure strategic alignment and regulatory compliance.
Drive delivery of target-state CLM capabilities, including onboarding, periodic reviews, KYC refresh, client documentation, screening processes, and end to end workflow optimisation.
Lead the business and technical deployment of Fenergo, ensuring platform configuration aligns with regulatory, product, and operational requirements across client segments.
Lead and inspire a cross-functional team of programme managers, business analysts, solution architects, technical leads, and change specialists.
Promote a culture of collaboration, accountability, and continuous improvement.
Qualifications and Experience
Educated to degree level or equivalent experience.
Leading large, complex transformation programmes within global or corporate banking.
Deep expertise in Client Lifecycle Management and KYC, with proven delivery of regulatory and operational change programmes.
Hands on experience implementing or significantly enhancing the Fenergo CLM platform, including configuration, integration, and rollout
Strong knowledge of AML, KYC, CDD/EDD regulations and global regulatory expectations.
Experience with additional CLM, workflow, and screening tools (e.g., Pega, Appian, FircoSoft, Actimize). [Preferred]
Understanding of enterprise client data models, digital workflow, case management, automation (RPA/AI), and document management solutions [Preferred]
Demonstrated ability to lead multi year programmes with sizeable budgets, complex business processes, and cross functional teams.
Exceptional stakeholder management and influencing skills, including experience working with senior executives and regulators