We are looking for an Operations Customer Feedback Co-ordinator for an up to 18 month FTC to coordinate customer complaints and feedback to ensure efficient, compliant, and customer-focused management within Operations. You will also collaborate with Operation Supervisors and colleagues throughout CHP to coordinate operational delivery and customer engagement, ensuring adherence to the Housing Ombudsman Complaints Handling Code.
What you'll be doing
* Oversee the collection and accurate logging of customer feedback data, acting as the primary point of contact for feedback cases within Operations.
* Assist the Operations Customer Feedback Supervisor in preparing reports, maintaining records, and evaluating the continuous improvement of CHP's customer complaint handling.
* Track and monitor case progress to ensure compliance with the Housing Ombudsman Complaints Handling Code.
* Collaborate with Operation Supervisors, Planners, Trades and Customer Services to ensure timely resolution of issues.
* Support thorough investigation of complaints, helping to identify root causes, satisfactory resolutions and service improvements, while confidently challenging findings if necessary.
What we are looking ...