Helpdesk Administrator – TipTopJob
Location: Hospital (NHS Sites), West Midlands, England, United Kingdom
Schedule: Rotational Shift Pattern (Day, Weekend, Bank Holidays) – 37.5 hours a week
Salary: GBP 15 per hour
We are seeking a highly organised, customer‑focused Helpdesk Administrator to manage the full life cycle of maintenance work for our Sustainable Facilities Management contract across NHS sites. This critical role is responsible for communication, compliance, and administration.
Key Responsibilities
* First point of contact for all incoming service requests (phone, fax, email); log, prioritise, and assign requests to meet service level agreements (SLAs).
* Interpret, log, and manage work orders using the Maximo system; apply the correct SLA and prioritise urgent jobs.
* Distribute work orders to in‑house engineers and subcontractors; raise purchase orders and arrange supervisor/engineer workwear via Coupa.
* Ensure compliance with statutory and company procedures; support general administrative duties, report collation, minute-taking at contractual meetings, and HR record keeping (leave, sickness).
* Work closely with the Technical team; cover during absences and support the Operations team with various projects.
Essential Requirements
* Education: 5 GCSEs at grade C or above or equivalent.
* Strong IT skills, including Microsoft Office (Word, Excel).
* Excellent communication, confidence, patience, and organisational skills; ability to manage time, work to deadlines, and operate on own initiative.
* Ability to work a rotational shift pattern, including day and weekend shifts.
* Eligibility to live and work in the United Kingdom.
Desirable Experience
* Facilities Management (FM) or Technical environment experience.
* Knowledge of CAFM systems, particularly Maximo, and finance systems like Coupa.
* Experience working in a healthcare environment.
Equality, Diversity & Inclusion
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any protected characteristics under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements to support your application.
Additional Information
Candidates must be eligible to live and work in the United Kingdom.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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