Join Europes leading smart alarm provider and be part of something amazing! We are working with a fast-growing, award-winning company protecting over 5 million customers across 17 countries. We're looking for Customer Service Agents who are passionate about helping people and delivering exceptional service every single day. What You'll Do: As a Customer Service Agent, you'll be at the heart of our customer experience. Your role will include: Handling incoming calls, emails, and chats from existing customers Resolving queries and providing product and service support Managing customer accounts and updating records accurately Ensuring each interaction is a positive one that reflects our brand Working closely with internal teams to resolve technical or service issue What We're Looking For: Strong communication and interpersonal skills A genuine passion for helping customers Ability to work in a fast-paced, dynamic environment Previous customer service experience Tech-savvy and able to learn systems quickly A positive, can-do attitude and team spirit What We Offer: £26,133 base salary with performance-based bonuses Full training and ongoing coaching Clear career progression opportunities within a growing company Employee benefits including pension, healthcare, and discounts Vibrant office environment Working Hours 9:00 AM 6:00 PM, Monday to Friday Ready to start your journey? Apply now and become part of our mission to protect what matters most! Customer Service Agent Newcastle upon Tyne Full-time | Permanent | Monday - Friday 9am-6pm £26,133 p/a performance bonus Were hiring! An established and growing company in the security sector is looking for enthusiastic Customer Service Agents to join their Newcastle-based team. Key Responsibilities: Answer incoming calls, emails, and chats from customers Provide clear, helpful support on products and services Resolve customer issues with patience and professionalism Update customer records accurately in internal systems Collaborate with internal teams to ensure great service What Were Looking For: Strong communication skills and a customer-first attitude Ability to stay calm and efficient in a busy environment Previous customer service experience Comfortable using computers and learning new systems A positive, team-focused mindset Whats On Offer: Competitive base pay monthly performance bonuses Full training and continuous support Career development opportunities Company benefits (pension, healthcare, staff discounts)