Team – Clinical Leadership team Working Pattern - Hybrid – 2 days per week in either the Vitality Bournemouth or London offices. Full time hours. We are happy to discuss flexible working! Top 3 skills needed for this role: Previously demonstrated underwriting experience in medical insurance or life (preferable a minimum of 2 years) although we will consider strong candidates with transferable experience too Strong understanding of underwriting processes, risk assessment, and regulatory requirements Strong analytical and problem-solving abilities What this role is all about: As the Medical Underwriting Service and Operations Lead, you’ll drive innovation and be in front of changes across our underwriting function. You’ll oversee servicing and underwriting for both new and existing business, with a focus on improving processes, digitising the customer journey, and enhancing broker and client experiences. You’ll work closely with the Team Manager and have cross-functional accountability in areas like risk, systems, service delivery, and transformation. A key part of the role is directing automation and data-driven improvements to deliver consistent, high-quality service. Key Actions Leadership: Lead underwriting and servicing operations, collaborating with internal teams and external partners Foster a high-performance culture and provide mentorship and technical guidance Change, innovation and improvement: Drive continuous improvement across underwriting and operational processes Advance strategic projects, including digitisation and automation Stay current with industry trends and regulatory changes Operations: Manage end-to-end underwriting processes and ensure compliance Monitor KPIs/SLAs and implement improvements Enhance management reporting and data analysis to connect opportunities Stakeholder management: Build strong relationships with brokers and partners Act as a key liaison across business units Communicate progress and insights to senior leadership. Serve as a subject matter expert in medical underwriting. What do you need to thrive? Excellent leadership, communication, and interpersonal skills Ability to think strategically and drive innovation Excellent communication, coaching and feedback skills Strong advanced Excel and data analysis skills Excellent planning and organisational skills Experienced in delivering projects and continuous improvement A strong degree of comfort with medical concepts and terminology So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performance A pension of up to 12%– We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance – With its own set of rewards and benefits Life Assurance – Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, we will: Help you to be the healthiest you’ve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About You About Us We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024! Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care. Plus, you get to join our 1.7 million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Ready to find out if we’re the right fit for you? We can’t wait. Unable to show this video due to your cookie preferences Diversity & Inclusion At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality’s approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. LI-Hybrid If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.