Overview
Shop Supervisor – Sue Ryder Charity shop, 86 Edinburgh Pl, Cheltenham GL51 7SE
Hours: 15 Hours per week over 7 days. Salary: £12.36 per hour + rewards & Benefits
Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold generates funding to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people’s homes and in the community. We are here to ensure everyone approaching the end of life or living with grief can access the support they need.
We have a strong presence on high streets across the country, with a range of innovative shops including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll help us inspire communities to provide more care for more people through innovation and collaboration on ways to reduce, reuse and recycle. You will also contribute to drive up the income that funds our care and support services.
We understand our people are our most important asset and work hard to ensure you feel valued and included as part of a team. In retail most work every weekend, managers mainly work 1 in 2. We don't expect our teams to work past 5.15 in most shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Year's Day off.
Shop smart at Sue Ryder Edinburgh Place with new items put out daily. Everything goes towards supporting our hospice and neurological care, making it a guilt-free shopping experience. It’s a great place to pick up second-hand play clothes for children, wardrobe staples and winter layers, or an extra holiday ensemble. Our shop is in the middle of a parade of shops on Coronation Square.
Do you have retail experience with excellent customer service skills? Would you love to use your knowledge and experience for an important cause? If so, come assist and support our Shop Manager to run our Cheltenham shop and contribute to Sue Ryder's work.
Role: Shop Supervisor
As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude, and have a good understanding of financial and IT administration.
Other responsibilities include:
* As Shop Supervisor you will use your skills and retail experience to help drive business, push sales, and achieve targets.
* Help to lead a team to deliver great customer service to our donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
* Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
* Help to manage an effective stock process through the Epos operation.
Minimum Essential Criteria
* Customer Service Experience
* Previous supervisory Experience
* Cash Handling/Till work
* Basic IT skills (emails/instant messaging/video calls)
* Organisational Skills
* Lone working experience
Desirable Criteria
* High street retail/leisure/hospitality background
* KPI and target experience
* Charity retail
* Health & Safety knowledge
* Team Player
* Key holder/opening/closing
* Merchandising/Stock rotation
Competitive Benefits Package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
* Company pension scheme
* and lots more. Please visit our careers website for the full list.
Closing date: 7th November
Interview date: TBC
If you want more than just a job, we want you. Join the team and be there when it matters.
https://www.sueryder.org/jobs/why-work-for-sue-ryder
Equity, Diversity and Inclusion
Our commitment to equity, diversity and inclusion At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
Accessibility - Store has steep stairs to the sorting, loos and kitchen area. Shop floor all flat.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion
Join us in creating a culture where everyone feels respected, valued, and able to thrive.
Sue Ryder is here to ensure everyone approaching the end of life or living with grief can access the support they need. There is no one-size-fits-all when it comes to coping and help, but with our support, no one has to face dying or grief alone. We are there when it matters.
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