MiTec, 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK.
Full-time, 100% office based.
Salary: £41,097 per annum.
Shift Pattern: 40 hours per week, 10 hour shifts Monday-Thursday 3pm-1am.
What is in it for you?
* A competitive salary
* A friendly and supportive team
* Training, career development & progression
* Overtime opportunities
* A great selection of benefits incl. Access to on-line GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.
* Free on-site parking
Key Purpose Of The Job
Working alongside the Customer Services to provide customer and engineering support in a timely and efficient manner. Working with Project delivery and Installation teams to build site configurations into the headend server infrastructure. Provide Commissioning support to Engineers across the variety of Electronic Security systems.
Key Job Responsibilities
* To provide technical support to end users and engineers both internally and externally.
* To ensure prompt and accurate information is scheduled.
* To prioritise workload and meet contractual deadlines.
* To answer Engineer telephone calls ensuring internal customer service standards are met.
* Any other reasonable requests from the line supervisors and Head of Service.
* To provide support to the Security Control Centre Team when required.
Essential Requirements For The Job
* Candidate to have a minimum of 3 years' experience across multiple disciplines including Intruder, CCTV, Access Control.
* Customer focused.
* Good Level of PC skills / Microsoft products.
* Excellent telephone manner providing over the phone remote diagnostic.
* Ability to work on your own and in a team environment.
* Strong interpersonal and communication skills.
* Ability to prioritise workloads to meet SLA requirements.
* Network/IP based product experience.
Desirable Requirements For The Job
* Experience of CSL signalling device in relation to Intruder Alarm systems.
* Experience working on Enterprise-wide networked CCTV systems.
* Experience of Remote programming of industry standards on Enterprise-wide networked Access control systems.
* Network/IP based product experience.
Desirable Experience
* AMAG Symmetry Access Control/ Gallagher / Nedap
* Milestone CCTV
* Deister Key Management System
* Allied Telesis
Additional Information
Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
We will consider flexible working requests from day one of employment.
Benefits include virtual GP service, Salary Finance scheme, flexible lifestyle benefits platform Choices, cycle-to-work scheme, life cover up to four times your salary, enhanced pension contributions, save-as-you-earn scheme, Mitie Matching Share Plan, award of Mitie Stars recognition including cash prizes and chance of top prize of £10,000, training and development avenues.
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