<div><h3>Job Title</h3><p>User Experience Lead</p><h3>Location</h3><p>Birmingham</p><h3>Corporate Title</h3><p>Vice President</p><h3>Job Overview</h3><p>You will join Deutsche Bank as a User Experience (UX) Lead within the global PlatformNow team, supporting a mission‑critical ServiceNow platform used across the organisation. In this role, you will help shape a stable, reliable, and high‑quality user experience across the platform, working closely with engineering, operations, and business teams in a regulated environment. You will ensure ServiceNow solutions are intuitive, consistent, accessible, and aligned with business outcomes, platform governance, and enterprise UX principles. This is an opportunity to make a meaningful impact, bring forward ideas, and contribute to the strategic direction of the platform as part of a supportive and inclusive team.</p><h3>What we’ll offer you</h3><ul><li>Hybrid Working – eligible employees can work remotely part of time and choose a working pattern that works for them</li><li>Competitive salary and non‑contributory pension</li><li>30 days’ holiday plus bank holidays, with option to purchase additional days</li><li>Life Assurance and Private Healthcare for you and your family</li><li>A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits</li><li>The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year</li></ul><h3>Key Responsibilities</h3><ul><li>Define and lead the UX strategy, standards, and experience principles for the ServiceNow platform</li><li>Act as the ServiceNow UX authority in governance forums, driving high‑quality and consistent user experiences</li><li>Establish and lead ServiceNow UX governance, including participation in design authority forums, and ensure user needs are understood and embedded throughout solution intake, design, and delivery</li><li>Partner with Product Owners, Business Analysts, Architects, Developers, and Enterprise UX and Organisational Change Management (OCM) teams to shape UX decisions across portals, workspaces, and workflows</li><li>Review and guide UX designs and implementations to ensure they meet standards for usability and accessibility</li><li>Lead complex, cross‑functional initiatives with a high degree of autonomy, influencing platform standards and outcomes</li></ul><h3>Skills & Experience</h3><ul><li>Experience with the ServiceNow platform, including a track record of influencing or leading UX outcomes</li><li>Strong knowledge of UX principles, methodologies, and ServiceNow best practices</li><li>Good understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request</li><li>Working knowledge of platform configuration, including flows, business rules, client scripts, and UI policies</li><li>Familiarity with incident, problem, change, and request management processes</li><li>Strong communication and stakeholder management skills</li></ul><h3>How we’ll support you</h3><ul><li>Training and development to help you excel in your career</li><li>Flexible working to assist you balance your personal priorities</li><li>Coaching and support from experts in your team</li><li>A culture of continuous learning to aid progression</li><li>Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process</li><li>Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK.</li></ul><p>We value diversity and as an equal‑opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards).</p></div>