Customer Service Advisor - Contact Centre
Starting Salary: £24,900 → rising to £25,750 after 6 months
Location: Edinburgh
Industry-Leading Training | Real Progression | Customer-First Culture
Are you passionate about delivering exceptional customer experience? Looking for a role where every interaction matters, and where your development is a priority? If you thrive in a fast-paced contact centre environment and love resolving customer queries, this is an opportunity to join a business committed to Making a Positive Difference.
We're looking for confident, proactive, people-focused Customer Service Advisors to be the first point of contact for customers across multiple channels - phone, email, digital and written correspondence.
Why You'll Love This Role
✨ Competitive starting salary with a guaranteed pay increase after 6 months
✨ A supportive team culture that values quality conversations over call volume
✨ Clear KPIs, structured coaching and excellent progression opportunities
✨ A customer-obsessed organisation where your voice and ideas matter
✨ Full training provided - bring your customer service skills and we'll help you go further
What You'll Be Doing
As a Customer Service Advisor, you will:
Be the first point of contact for customers, delivering exceptional service across inbound/outbound calls, email, written and digital communication.
Resolve customer queries at first point of contact, ensuring a smooth and positive experience every time.
Work toward key KPIs including first contact resolution, customer satisfaction and quality standards.
Maintain accurate and compliant customer records in line with Data Protection, GDPR and Quality Assessment frameworks.
Take ownership of unresolved issues, ensuring customers receive timely and effective outcomes.
Collaborate with internal teams to gather information and support customer enquiries.
Provide consistent, accurate information and set clear expectations for customers.
Champion the organisation's values, behaviours and commitment to Making a Positive Difference.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age