Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology. We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it. Emerging markets payments are usually challenging, expensive, unreliable and opaque. Our solutions help fix these pain points. Ultimately, we connect traditionally hard‑to‑reach regions to global financial infrastructure, giving access to the best prices and the fastest, most reliable settlement.
FX and cross-border payments are often complex and expensive, especially when operating in emerging markets. Crown Agents Bank (CAB) wraps its deep and trusted relationships and strength of network around innovative digital capabilities, and cross‑border transaction banking solutions to enable fintech, corporates, governments, development organisations and banks to move money to, from, and across often hard‑to‑reach markets.
Job Description
Role Purpose
The Post Trade Management team is primarily responsible for investigating and resolving post‑execution payment queries, liaising with our network of Correspondent Banks across multiple regions to ensure such queries are resolved in good time, to uphold our client experience. A high volume of these queries are in relation to our FX and MM transactions as well as client MT103 payments.
The role holder will work alongside the wider team to take responsibility for all post‑trade FX and MM payments. They will be expected to communicate regularly with our correspondent banks and clients across multiple regions to ensure smooth payment execution and timely query resolution.
As this role involves communicating with stakeholders across diverse regions, the role holder will be required to be fluent in French. Fluency in Spanish would also be advantageous.
In addition, the role holder will take responsibility for producing external correspondent bank reports and internal unsettled trade reports.
Daily responsibilities also include Nostro break investigation, confirmation of incoming client funds, SSI set ups and the creation of daily payment reports.
Role Responsibilities
* Payment Query Resolution: Handle post‑execution payment inquiries by providing prompt and precise updates to correspondent banks and clients in various regions, utilising French and possibly Spanish when communicating.
* Stakeholder Engagement:
o Produce and present unsettled trade reports, highlighting failed FX settlements to stakeholders across the organisation.
o Regularly interact with Relationship Bankers to update on progress of queries.
* Daily Operations:
o Investigate Nostro account breaks and ensure timely reconciliation.
o Ensure prompt response to and resolution of incoming client queries.
o Confirm receipt of incoming client funds.
o Generate and distribute daily payment reports to relevant teams.
o Maintain records of team activity for monthly reporting.
o Set‑up and maintenance of Client Settlement Instruction.
Qualifications
* Educated to A Level standard, or similar experience
* 3 years + experience in Payment Investigations or similar role within Banking Operations
* Strong working knowledge of SWIFT payments and investigations, particularly MT1XX and MT2XX series
* Prior exposure to Foreign Exchange processes and settlement flows
* Familiarity with ISO20022 message types highly advantageous
* Demonstrated experience in managing relationships and resolving queries across a global network of correspondent banks and internal stakeholders
Additional Information
* Hybrid working (3 days on‑site)
* Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
* Life Assurance – 4 times annual salary
* Group Income Protection
* Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
* Discretionary Bonus
* Competitive Annual Leave
* 2 Volunteering Days
* Benefit Hub
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